OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

The new Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

  • Hot ideas
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  • My feedback
  1. GET RID OF FOCUSED MAIL NOW!

    Get rid of the focused mail!, just sort by date cause i have to go through extra steps to find mail thats not there cause it didnt meet the criteria of focused, whatever that may be.

    332 votes
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    192 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, thank you for using outlook.com, and for providing such great actionable feedback!

    I just wanted to let you all know that if you don’t like the Focused Inbox, you are able to easily disable it. When you disable it you will get all of your inbox items in a single view.

    To do this, do the following:

    1) Click on the Gear in the top right,
    2) this opens the Quick Settings Pane, from here look for Focused Inbox. Turn it off.

    Hope this helps!

  2. Rules Not Working

    I have several emails that are supposed to go to specific folders, but here recently I see them either in my inbox or in my spam folder. Why aren't my rules working anymore?

    17 votes
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    12 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.

    In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.

    In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:

    - In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”

    - Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition…

  3. Don't Like Delete Icon 'popping up' in the Inbox, when the deleted email is reachable in the Deleted Folder.

    I don't like the feature that 'pops up' (on the "Inbox") when one deletes an email. (It states: "Deleted" and "Undo".) It is very distracting and hides / covers up upcoming emails on the Inbox list. - What is the purpose to retrieve it (deleted email) from our regular 'delete folder'? WE CAN JUST GO TO OUR DELETED FOLDER. - If you were to find a way to bring up deleted emails (deleted from the delete folder) that would be a good feature. But to have an icon pop-up in the Inbox with every time we click to delete an…

    10 votes
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    16 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  4. No way to block unwanted email/domains

    Please correct the junk email box icons to allow customers to put in block emails and save them. The save icon does not work at all.

    23 votes
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    8 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. "empty folder" option on inbox is dangerous

    please disable the "empty folder" option when right clicking on inbox

    21 votes
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    31 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  6. No logout

    Log Out does not show in drop down box - I have to exit by hitting the Outlook address block which still leaves me signed in.

    5 votes
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    9 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. show date and time of our reply to a message

    Lost feature: in the Classic version, showing at the top of a received message isa notation of the date and time when we replied to that message. It used to say, "you replied 10/19/2018, 7:34 am." Once I saw that confirmation, I knew whether to delete or move that received email from my inbox.

    This feature is important, as it confirms not only that I have replied and that the message was sent successfully, it allows me to easily reference that reply in follow up emails. I can easily search for and confirm the content of my reply by accessing…

    130 votes
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    24 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  8. Safelinks isn't working

    I can't click any link in any e-mail on any device.
    Service Unavailable
    HTTP Error 503. The service is unavailable.

    31 votes
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    36 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off thank you for reporting the issues you have been having with safelinks. There was a bug that did impact the safelinks for a short period of time. This has since been resolved and everything should be operating normally.

    If you are seeing anything else, please feel free to reach back out!

    Thanks

    David Los

  9. Shrinking emails!!

    the ads cause the email to shrink and makes it very hard to see the email. could you please remove the ads on the right side. Thanks

    272 votes
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    22 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to provide us with feedback about the new Outlook.com experience! We truly value it and appreciate you picking us for your email!

    I did want to take a few seconds and let you all know that there is an option to get an ad free experience of Outlook.com. If you have an Office 365 subscription, one of the benefits is an ad free experience on Outlook.com.

    You can get an Office 365 subscription by clicking on the Get Premium button in the left hand column.

    For those that don’t want to get a subscription there are two other options that might feel better. First you can turn off the Reading pane. This will give more space when you open up a message.

    Secondly, you are able to double click on a message and open it in a pop-out window.

    Hope this helps!

    David Los

  10. Update is the worst.

    Your update has made your email service completely unusable. This is the worst. I can't even figure out how to delete multiple emails on the desktop version. Disappointed as it is such a pain to have to change my email over to a new service. I have had the same email for years. But since the update I can not even be bothered.

    Sometimes simple is better. You have completely wrecked everything that was great about hotmail.

    84 votes
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    7 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  11. It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

    It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

    413 votes
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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  12. Bug Report

    Bug Report: Outlook keeps sending email from Team Scheer (teamscheer@conservative.ca) to JUNK Email folder. It is NOT junk. Fix your filter settings.

    4 votes
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    14 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cannot see our corporate Logo in Signature (emai)

    When writing or replying to and email, I can no longer see our corporate logo in signature.

    25 votes
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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  14. It's a mess.

    It's a mess. Someone went wild with the crayons. I'm an adult; I want my emails to be displayed in clean, clear and succinct manner. It's Email, not the next great novel. Stop trying to fix what isn't broken. The old hotmail was clean, and now I'm dealing with Focus and Other - sheer idiocy, so don't make worse than it is!

    217 votes
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    8 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, thank you for taking time out of your day to try the new Outlook.com experience as well as providing feedback!

    Since you have left this feedback, we have introduced a lot of additional settings that will allow you to configure the experience to be closer to the classic Hotmail/Outlook.com experience.

    To get started click on the Gear in the top right.

    From there you might want to Disable Conversation View, Reading Pane, Sender Photos, Attachment Previews, Group messages by date, and Focused Inbox.

    Once you have those off it should look much more like the older experience.

    Hope this helps, and please keep the feedback coming!

    David Los

  15. you did not answer my original question

    did not receive any help to my query.

    17 votes
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    23 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all,

    You can reach Outlook.com support by going to the Help pane (the ? icon in the header) and searching for solutions to your problem. If the solutions provided do not solve your problem, you can click “Yes” to “Still need help?” on the bottom. Then you’ll have the option to contact a support agent.

    Colin

  16. Cannot Empty Other

    Cannot empty Other without checking each email individually. What is going on??

    5 votes
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    14 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    If you look to the left of the Focused/Other buttons, there is a gray circle with the check inside. If you click that button, you will select all messages in Other. Then you can use the Delete button in the triage bar (above the Focused/Other buttons) to delete all, or move all, etc.

    Hope this helps!

    Colin

  17. Can not move subfolder to a folder of the same level as inbox/drafts folder

    I have one subfolder and I cant move it to the root level (same level as inbox/junk email/draft/sent items)

    30 votes
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    24 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    You can do this today!

    You can drag a subfolder to the top level folders and it will appear there. Alternatively, you can right click on a folder name and select “Move”. This will let you move the folder anywhere.

    We will look at updating the text to make it clearer.

    Colin

  18. 101 votes
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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! You can make more emails appear on the same page in your message list by configuring the density settings of each message.

    Click on the settings gear, and open the quick settings pane. Then, set Display Density to Compact. Then, click on “View full settings” and search for “Message Preview Text”. Set “Message Preview Text” to “Hide message previews”.

    This should give you a much denser view of your emails!

    Colin

  19. I‘ve changed my username, but why the email' username is not changed in the same time? How I change my email's username? thanks!

    I‘ve changed my username, but why the email' username is not changed in the same time? How I change my email's username? thanks!

    9 votes
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    7 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  20. double click email / Pop Out

    I want to double click my message to see the full message rather than the squashed preview, it's missing some information unless I scroll the preview pane.

    878 votes
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    423 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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