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New experiences in Outlook.com

Infinite scroll makes it impossible to get to old emails

Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the beginning of last month, I don't seem to have any way of jumping right to it - previously I could just scroll to the right point or go to the right page.

Please consider adding back in either pagination or viewport scrolling, as infinite scroll is not a suitable technique for an email inbox.

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    Sam shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Working on it  ·  AdminOutlook.com Moderator (Admin, Outlook.com) responded  · 

    Thank you for your feedback.

    We are investigating different ways to make accessing older emails easier for our users. We will report back when we have an update to this. Thank you for your patience!

    174 comments

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      • bschuerman commented  ·   ·  Flag as inappropriate

        Any updates on this. Outlook.com infinite scrolling has made my mail unusable. I've been using outlook since 2000 and so I have a LOT of old mail. I completely refuse to use a mail application. I work on too many computers constantly (3 - 5 in a given week in different locations) so it is not feasible to use Outlook or email app on every single one of them!

      • mohammad daneshmanesh commented  ·   ·  Flag as inappropriate

        l am unable to scroll down to my email 2 or 3 years ago. the infinite scroll is taking very very very long time to get to any of my past email, please could anybody help me to overcome this problem caused by stupid design of soft ware by outlook.
        Please help.

      • JL commented  ·   ·  Flag as inappropriate

        There was NO need to chante what worked reasonably well. Especial y, when in mobile devices you cannot chante the settings (there is no Gear icon).
        I wonder if you want old, long-time users to leave Hotmail.

      • Brandy commented  ·   ·  Flag as inappropriate

        I never cared for endless scrolling. I liked it when we had page numbers so you could jump around looking at whatever page you wanted & definitely was easier to find older emails, etc. I definitely want endless scrolling gone & page numbers back. Bring back page numbers.

      • Zak_W commented  ·   ·  Flag as inappropriate

        The page can't/won't scroll down far enough to see all my emails

      • cvsafety commented  ·   ·  Flag as inappropriate

        Win10 still cannot control scroll so cant see emails past the first 10, this problem has existed for quite a while, why is there no solution yet

      • patriciaferber commented  ·   ·  Flag as inappropriate

        I want my old Outlook back! My computer is barely working and e-mailing is making me want to scream! Shame on you in changing to your ideas of what we want!

      • JC commented  ·   ·  Flag as inappropriate

        I guess you are still "working on" fixing the scrolling problem. As you work on it, my undeleted old email keeps growing and growing. I am not going to scroll/wait, scroll/wait, and scroll/wait to get to the old email I want to delete. Are you anywhere closer to having this problem fixed?

      • Genevieve commented  ·   ·  Flag as inappropriate

        j ai le même problème et c'est vraiment TRES TRES CHIANT. A quand la résolution de ce qui n'est qu'un bug ou le fruit d'un cahier des charges ficelé à la va vite sans tenir compte d'une utilisation sensée !!!!
        .

      • jonathanstilp commented  ·   ·  Flag as inappropriate

        This is really stressful. Could we get a "guess-timated" time to have this fixed? Because you guys really screwed sh*t up.

      • Wendy commented  ·   ·  Flag as inappropriate

        The display jumps all around and I can't select an email easily. The scrolling is unusable and slow if I can get it to work at all.

        There's no way to select emails to delete unless you want to select them individually or select everything in the in-box (who would even want to do that?).

        Why would Microsoft think less functionality was a good thing? I hate this new Outlook and it is very frustrating to use to the point where I find it almost useless. I've had a paid account for over 20 years, but I am not paying for this version. I'm disgusted with it.

      • Elizabeth commented  ·   ·  Flag as inappropriate

        Additionally, you could add a 'Go to' feature which you click on and insert the date you want to go to in your emails.

      • Anonymous commented  ·   ·  Flag as inappropriate

        How about...instead of another update that we don't really want...you actually roll-back to the version of HOTMAIL, not Outlook, that we actually want!

      • bettyboop5757 commented  ·   ·  Flag as inappropriate

        also, infinite scrolling makes it impossible to choose a smaller number of emails to delete, If I place a check box in the Inbox, it checks all of them, listerally thousands of them, I do not want to delete all of my emails, I want to delete 25-30 at a time. Can you change the inbox check back to checking only about 30 emails and not all? otherwise, it is too time consuming for me to go down each page and click on each individual email that I want to delete. Help!

      • kts-10 commented  ·   ·  Flag as inappropriate

        WHAT ABOUT CHANGING IT BACK TO THE WAY IT WAS???? We didn't have half these problems before you made the last barrel of changes.

      • Michel Schuessler commented  ·   ·  Flag as inappropriate

        this sucks I cant get to old E-Mails it's impossible!!!
        I need to be able to get to my old E-Mails!!!!
        they are there for a reason!

      • Paul Archer commented  ·   ·  Flag as inappropriate

        If this issue is called
        "Infinite Scroll" that would suggest I would be able to scroll down to older pages. Not so. I can only view one page of my most recent emails, WTF.
        What am I missing here? I've hit every icon that's available with no luck. AND SPENDING SOOO MUCH TIME WITHOUT A SOLUTION, ******* ME OFF. This version is an improvement? BS,
        it's ****. I'm really considering dropping Microsoft all together and buying a Mac. Take that you knot-heads!

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