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New experiences in Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

New experiences in Outlook.com

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    7,497 votes
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      2587 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

      First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

      With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

      First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

      To get a view that is similar to the old view I would turn off…

    • Outlook update SO SLOW!

      Outlook update SO SLOW!
      Just tried looking for an email which turned out to be a year ago to the day, couldn't remember email address/identity of sender. Scrolling back through history is w-a-a-a-y-y slower than previous.

      5,103 votes
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        1321 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
      • Infinite scroll makes it impossible to get to old emails

        Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

        In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…

        3,550 votes
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          172 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
        • unable to send and receive mail

          unable to send and received mail

          2,792 votes
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            999 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
          • Location of the trash symbol / Delete Button: Can click this accidentally

            the trash symbol for deleting an email is on a very inconvenient place, as you easily click this accidently when you want to see the content of the email.

            1,828 votes
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              115 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • No feedback on Help or way to request extra help when given answer is wrong or out of date

              No feedback on Help or way to request extra help when given answer is wrong or out of date :(

              2,243 votes
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                318 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for your feedback. I’m sorry to hear that you’re having trouble with the help pane. Could you tell me a little more about what issues you experienced with the pane, and what content was out of date?

                Generally, the best way to give us feedback is through Uservoice. You can also go to a support article and leave a review, which will let our content writers know that something is out of date.

              • Block Sender

                It is ridiculous that I have to type in the address of the email that is sending me junk. Why would I want to open an email to get the address? Just hitting the Block Sender was so much safer. This is ridiculous.

                1,192 votes
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                  181 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

                  To block a sender without clicking into an email, either:

                  1) Right-click on that email to bring up a context menu
                  2) Select “Block”

                  or

                  1) Select the item in the message list
                  2) Select the “Junk” dropdown in the top level menu bar
                  3) Select “Block”

                • too much line-spacing

                  cumbersome! I'd like to know how to reduce line-spacing among messages (as the previous version)

                  1,037 votes
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                    95 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                  • New feedback

                    This new version is garbage, confusing, with avatars that I do not want to see, few emails per page and visually horrible. They should ask the user if they like the new version or allow the previous one to be used. I'm going to close the account after many years. It's just Horrible !!!

                    1,425 votes
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                      120 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Thank you for your feedback. We appreciate that you took the time to write to us.

                      You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

                      We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

                      You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

                      -The Outlook.com Team

                    • Display Modes for Density or Compact

                      isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

                      4,896 votes
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                        1280 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                        First off, I want to thank everyone for providing feedback about spacing/whitespace/density controls. This is indeed something that we are evaluating and designing. At this time I don’t have an exact time frame for when this will be available, but we will keep this item updated as we progress with this work.

                        Thanks again for the feedback, and for using Outlook.com. Keep the great feedback coming.

                        David Los

                      • I like the mode with the Reading Pane off

                        You turned it on for me... can you let me turn it off?

                        The Reading Pane takes up too much space on the right, and I want my previews to show up in an ordered way (right now it might be a little hard to tell which word belongs to which thing).

                        29,235 votes
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                          2107 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Thanks for trying the Outlook.com beta! We’re glad to inform that you can turn the Reading Pane off yourself by taking these steps:

                          1. Go to Settings (you should see the Quick Settings in the side pane)
                          2. Reading pane > Hide (it’s a radio button)

                          If this is the mode you prefer, go right ahead and personalize your Outlook.com that way!

                        • Can no longer drag & drop emails to folders

                          Can no longer drag and drop emails to folders. It only works if that email is not the current one open. So if I have only one email left in my inbox (I like to keep my inbox empty) I can't drag and drop that last remaining email because that one is "open" I have to click on the little circle to the left of the email, then from the drop down folder menu click on the folder I want it to go to. This is more time consuming .This is using google chrome and IE and from other computers…

                          1,158 votes
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                            112 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                            We’ve identified a bug in IE browsers related to drag & drop emails into folders and have a fix coming soon. We will update this post when a fix is ready.

                            Thank you for raising this issue to us and your patience as we resolve it.

                          • 4,763 votes
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                              1117 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Thanks for the feedback! The colorful circles are what we call Sender Images. If you have a photo for that contact, it will be displayed when you have an email from them. When you don’t have a photo the circles are filled in with color and the initials of the sender.

                              Now I totally understand that you don’t like them! I know not everyone enjoys every feature we introduce, however we do offer flexibility by disabling them if you don’t like them.

                              To turn these off do the following:
                              1) Click on the Gear in the upper right hand corner
                              2) In the Quick Settings Pane that opened look for Sender Photos
                              3) You can enable or disable the Sender photos right there.

                              Thanks for the feedback, and please keep it coming!

                              David Los

                            • Rules are not working

                              my email rule is not work

                              933 votes
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                                177 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                              • Where is the block button in junk mail?

                                Where is the block button in junk mail? I used to be able to instantly block an address, now I have to open the email, cut and paste the address, and go to settings to block?! I thought updates were supposed to make things easier, not add more work.

                                398 votes
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                                  133 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thanks for using Outlook.com!

                                  To block a user from the junk email folder, either:
                                  - Select one or more emails and click the “Not Junk” dropdown in the top menu bar → “Block”
                                  - Right-click on an email and select “Block”.

                                  Note: In non-junk folders, the option to block a user is under the “Junk” dropdown in the top menu bar

                                • Deleted items re-appearing

                                  Getting really sixk of deleting emails only to have them reappear multiple times.

                                  279 votes
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                                    366 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for submitting feedback on this issue. We are actively investigating what may be occurring here and plan to address this issue as quickly as possible. Whenever possible, please also include your browser and browser version so we can better isolate the problem. Thanks for your continued help!

                                  • When scrolling through mail it is auto jumping back to top of the page

                                    When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.

                                    740 votes
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                                      285 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                      We’ve since made more progress with our investigation and have a hunch for what the issue is. It seems that it is a lot easier to run into the problem using Firefox than using a different browser, although the problem could affect any browser.

                                      ====

                                      We’ve heard multiple reports of this bad behavior on Firefox and are investigating. We’ve not heard any similar reports on other browsers, so that might be a possible alternative for now, while we work on resolving the real issue.

                                      Apologies.

                                    • Rule Move all messages in the Inbox folder and all future messages "when creating a rule.

                                      Hello, Devs

                                      Please return the option to Move all messages in the Inbox folder and all future messages when creating a rule, it is of extreme importance this feature, THAT EXISTS THE YEARS in the classic version and was withdrawn in the new one.

                                      Why did they do that? They have taken a role that is important in day-to-day life.

                                      638 votes
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                                        57 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thank you for your feedback.

                                        To create the sweep rule to move all messages from a user in the Inbox folder and all future messages:
                                        1) Select the email or emails with the senders you which to move
                                        2) Click the “Sweep” Button or click “Move-to → Move all emails from”
                                        3) Select the option “Move all messages from the Inbox folder and any future messages”
                                        4) Choose the folder you wish to move these messages to
                                        5) Click “Ok”

                                      • I simply do not like it. I do not understand why you people continue to ***** up an email service that did not need to be changed.

                                        I simply do not like it. I do not understand why you people continue to ***** up an email service that did not need to be changed. There was absolutely nothing wrong with the original Hotmail.

                                        553 votes
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                                          173 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                          First off, thank you all for using outlook.com and for providing such great feedback. I wanted to address the feedback that you have left about not being able to do some of the advanced search that you had in the older outlook.com experience.

                                          We actually do have advanced search. When you click in the Search box at the top of the screen, it will expand and there is a “filter” icon. If you click that icon you should be able to do date search, attachments, etc.

                                          Hope this helps

                                          David Los

                                        • Conversation view settings: disable conversation view or enable item view

                                          I like the look of the new beta, however I wish there was an option to turn off conversation view (i.e. all replies stacked in a single thread). Depending on how you use email, it can be really helpful to have all emails listed individually.

                                          9,825 votes
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                                            1151 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            December 2017: Thanks for your patience and continued use of the Outlook.com beta! We roll out new improvements every week, and are elated to announce that a recent update opened up this feature to you! You now can turn off Conversation View and show each item in your message list as its own entry. To do so, use the Settings (gear-shaped button) menu.

                                            We will continue to make other improvements to the Outlook.com beta experience; thanks for your support!

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