OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

New experiences in Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

New experiences in Outlook.com

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    7,204 votes
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      2410 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

      First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

      With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

      First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

      To get a view that is similar to the old view I would turn off…

    • Infinite scroll makes it impossible to get to old emails

      Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

      In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…

      3,507 votes
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        166 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
      • too much line-spacing

        cumbersome! I'd like to know how to reduce line-spacing among messages (as the previous version)

        1,016 votes
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          90 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
        • Display Modes for Density or Compact

          isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

          4,888 votes
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            1278 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

            First off, I want to thank everyone for providing feedback about spacing/whitespace/density controls. This is indeed something that we are evaluating and designing. At this time I don’t have an exact time frame for when this will be available, but we will keep this item updated as we progress with this work.

            Thanks again for the feedback, and for using Outlook.com. Keep the great feedback coming.

            David Los

          • 479 votes
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              169 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you for your feedback. We appreciate that you took the time to write to us.

              You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

              We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

              You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

              -The Outlook.com Team

            • This new system is crazy! I cannot navigate the page, cannot read the e-mails and the organizing of them is terrible!

              Just go back to the former way so that we can read our entire e-mails in consistent way!

              405 votes
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                10 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
              • Can you please include an option to turn off the colourful letterballs? I'm 46 and don't like my inbox looking like a toddler's soft play.

                Can you please include an option to turn off the colourful letterballs? I'm 46 and don't like my inbox looking like a toddler's soft play.

                132 votes
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                  8 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                • Mail Program Locks Up

                  When I receive email that has special characters in the subject line, it causes my browser mail program (such as Microsoft Edge) to crash/lock up. Lately, I have been getting a lot of email from Home Depot with graphic characters in subject line.

                  91 votes
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                    18 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                  • show date and time of our reply to a message

                    Lost feature: in the Classic version, showing at the top of a received message isa notation of the date and time when we replied to that message. It used to say, "you replied 10/19/2018, 7:34 am." Once I saw that confirmation, I knew whether to delete or move that received email from my inbox.

                    This feature is important, as it confirms not only that I have replied and that the message was sent successfully, it allows me to easily reference that reply in follow up emails. I can easily search for and confirm the content of my reply by accessing…

                    122 votes
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                      15 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                    • It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

                      It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

                      400 votes
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                        4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you for your feedback. We appreciate that you took the time to write to us.

                        You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

                        We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

                        You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

                        -The Outlook.com Team

                      • Update is the worst.

                        Your update has made your email service completely unusable. This is the worst. I can't even figure out how to delete multiple emails on the desktop version. Disappointed as it is such a pain to have to change my email over to a new service. I have had the same email for years. But since the update I can not even be bothered.

                        Sometimes simple is better. You have completely wrecked everything that was great about hotmail.

                        68 votes
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                          4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                          Thank you for your feedback. We appreciate that you took the time to write to us.

                          You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

                          We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

                          You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

                          -The Outlook.com Team

                        • The sender's original message will be included. This message can't be sent right now. Please try again later.

                          Why do I somethings get this error message(s) when sending email? "The sender's original message will be included.
                          This message can't be sent right now. Please try again later. "

                          35 votes
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                            25 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                          • Undo Button

                            Change the Undo button to its original functionality as well as positioning. Previously the Undo button was on the right hand side of Web Outlook, ever since the update it move it to the left hand side. On top of changing location the button doesn't have the same functionality... previously when viewing an e-mail and deleting one, the undo button was featured on the right hand side as well.

                            61 votes
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                              27 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                            • Shrinking emails!!

                              the ads cause the email to shrink and makes it very hard to see the email. could you please remove the ads on the right side. Thanks

                              144 votes
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                                1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                              • double click email / Pop Out

                                I want to double click my message to see the full message rather than the squashed preview, it's missing some information unless I scroll the preview pane.

                                873 votes
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                                  419 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                                • SAFE SENDERS BROKEN!!

                                  Safe Senders all deleted and cannot save new ones!!

                                  23 votes
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                                    13 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Cannot read Older Emails

                                    cannot read older emails I have saved fro a few years ago. Cannot write in Japanese as the characters won't go through to the recipient.

                                    31 votes
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                                      11 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 28 votes
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                                        4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                                      • How to select many emails at once to delete?

                                        I need to select many emails t once to delete. How can I do it on this awful new system?

                                        26 votes
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                                          5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Trouble with printing emails

                                          When I try to print certain emails, it will only print what was in the inbox or the entire webpage as one page. Exiting beta allowed me to print only the email directly.

                                          78 votes
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                                            116 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                                            First off, Thank you all for using the new outlook.com experience and for reporting feedback!

                                            I just wanted to let you all know that over the last few months we have been working on improving and ensuring the print experience is working as you expect.

                                            All of the known bugs and issues should be resolved. Please give printing another try. And as always, please leave any feedback you may have!

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