OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

New experiences in Outlook.com

We have partnered with UserVoice, a third-party service, to collect feedback from you and other Outlook users. Your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.

This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

New experiences in Outlook.com

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    7,696 votes
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      2642 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

      First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

      With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

      First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

      To get a view that is similar to the old view I would turn off…

    • Infinite scroll makes it impossible to get to old emails

      Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

      In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…

      3,591 votes
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        175 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
      • too much line-spacing

        cumbersome! I'd like to know how to reduce line-spacing among messages (as the previous version)

        1,053 votes
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          99 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
        • Display Modes for Density or Compact

          isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

          4,909 votes
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            1282 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

            First off, I want to thank everyone for providing feedback about spacing/whitespace/density controls. This is indeed something that we are evaluating and designing. At this time I don’t have an exact time frame for when this will be available, but we will keep this item updated as we progress with this work.

            Thanks again for the feedback, and for using Outlook.com. Keep the great feedback coming.

            David Los

          • Mail Program Locks Up

            When I receive email that has special characters in the subject line, it causes my browser mail program (such as Microsoft Edge) to crash/lock up. Lately, I have been getting a lot of email from Home Depot with graphic characters in subject line.

            374 votes
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              52 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
            • Return Receipt

              Return Receipt when e-mail is sent

              199 votes
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                62 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
              • 525 votes
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                  211 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                  Thank you for your feedback. We appreciate that you took the time to write to us.

                  You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

                  We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

                  You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

                  -The Outlook.com Team

                • Can't attach files - STILL!

                  Outlook.com has become a failure. It would seem that 90% of the time I'm unable to send an email with an attachment as I get to notifications to say either "The following files couldn't be attached" or "this message can't be saved at the moment". If this is a lame attempt to have me use the cloud or go 'pro' it has failed. I will now go to Gmail. MS - you're becoming a legacy and not current and vital!!

                  122 votes
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                    38 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                  • The sender's original message will be included. This message can't be sent right now. Please try again later.

                    Why do I somethings get this error message(s) when sending email? "The sender's original message will be included.
                    This message can't be sent right now. Please try again later. "

                    103 votes
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                      47 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                    • GET RID OF FOCUSED MAIL NOW!

                      Get rid of the focused mail!, just sort by date cause i have to go through extra steps to find mail thats not there cause it didnt meet the criteria of focused, whatever that may be.

                      330 votes
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                        188 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                        First off, thank you for using outlook.com, and for providing such great actionable feedback!

                        I just wanted to let you all know that if you don’t like the Focused Inbox, you are able to easily disable it. When you disable it you will get all of your inbox items in a single view.

                        To do this, do the following:

                        1) Click on the Gear in the top right,
                        2) this opens the Quick Settings Pane, from here look for Focused Inbox. Turn it off.

                        Hope this helps!

                      • Annoying grey pop up on deleting email

                        Please get rid of, or give an option to disable, the really really annoying grey pop up that appears when you delete an email to ask you whether to delete or undo. This is not needed, you can undo from the deleted folder. I don't want to see it every time. I hate it.

                        37 votes
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                          42 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                          Thank you for the feedback! You can turn off the action confirmation bar by going to Settings → View all Outlook settings → General → Notifications → Action confirmations, and deselect the checkbox next to “Confirm that the action was successful”.

                          Note that you will still be able to undo an action taken via keyboard shortcuts or via the top menu header option “Undo”.

                          Note: If you do not see this option, it might be hidden in the overflow menu (…).

                        • Undo Button

                          Change the Undo button to its original functionality as well as positioning. Previously the Undo button was on the right hand side of Web Outlook, ever since the update it move it to the left hand side. On top of changing location the button doesn't have the same functionality... previously when viewing an e-mail and deleting one, the undo button was featured on the right hand side as well.

                          169 votes
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                            34 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                          • show date and time of our reply to a message

                            Lost feature: in the Classic version, showing at the top of a received message isa notation of the date and time when we replied to that message. It used to say, "you replied 10/19/2018, 7:34 am." Once I saw that confirmation, I knew whether to delete or move that received email from my inbox.

                            This feature is important, as it confirms not only that I have replied and that the message was sent successfully, it allows me to easily reference that reply in follow up emails. I can easily search for and confirm the content of my reply by accessing…

                            128 votes
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                              20 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                            • Safelinks isn't working

                              I can't click any link in any e-mail on any device.
                              Service Unavailable
                              HTTP Error 503. The service is unavailable.

                              30 votes
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                                33 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                              • Update is the worst.

                                Your update has made your email service completely unusable. This is the worst. I can't even figure out how to delete multiple emails on the desktop version. Disappointed as it is such a pain to have to change my email over to a new service. I have had the same email for years. But since the update I can not even be bothered.

                                Sometimes simple is better. You have completely wrecked everything that was great about hotmail.

                                82 votes
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                                  7 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thank you for your feedback. We appreciate that you took the time to write to us.

                                  You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

                                  We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

                                  You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

                                  -The Outlook.com Team

                                • It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

                                  It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

                                  411 votes
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                                    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for your feedback. We appreciate that you took the time to write to us.

                                    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

                                    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

                                    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

                                    -The Outlook.com Team

                                  • It's a mess.

                                    It's a mess. Someone went wild with the crayons. I'm an adult; I want my emails to be displayed in clean, clear and succinct manner. It's Email, not the next great novel. Stop trying to fix what isn't broken. The old hotmail was clean, and now I'm dealing with Focus and Other - sheer idiocy, so don't make worse than it is!

                                    213 votes
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                                      8 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                                      First off, thank you for taking time out of your day to try the new Outlook.com experience as well as providing feedback!

                                      Since you have left this feedback, we have introduced a lot of additional settings that will allow you to configure the experience to be closer to the classic Hotmail/Outlook.com experience.

                                      To get started click on the Gear in the top right.

                                      From there you might want to Disable Conversation View, Reading Pane, Sender Photos, Attachment Previews, Group messages by date, and Focused Inbox.

                                      Once you have those off it should look much more like the older experience.

                                      Hope this helps, and please keep the feedback coming!

                                      David Los

                                    • Shrinking emails!!

                                      the ads cause the email to shrink and makes it very hard to see the email. could you please remove the ads on the right side. Thanks

                                      199 votes
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                                        7 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                                      • SAFE SENDERS BROKEN!!

                                        Safe Senders all deleted and cannot save new ones!!

                                        29 votes
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                                          20 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 40 votes
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                                            4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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