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New experiences in Outlook.com

We have partnered with UserVoice, a third-party service, to collect feedback from you and other Outlook users. Your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.

This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

New experiences in Outlook.com

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  1. No feedback on Help or way to request extra help when given answer is wrong or out of date

    No feedback on Help or way to request extra help when given answer is wrong or out of date :(

    2,250 votes
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      327 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for your feedback. I’m sorry to hear that you’re having trouble with the help pane. Could you tell me a little more about what issues you experienced with the pane, and what content was out of date?

      Generally, the best way to give us feedback is through Uservoice. You can also go to a support article and leave a review, which will let our content writers know that something is out of date.

    • Can no longer drag & drop emails to folders

      Can no longer drag and drop emails to folders. It only works if that email is not the current one open. So if I have only one email left in my inbox (I like to keep my inbox empty) I can't drag and drop that last remaining email because that one is "open" I have to click on the little circle to the left of the email, then from the drop down folder menu click on the folder I want it to go to. This is more time consuming .This is using google chrome and IE and from other computers…

      1,167 votes
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        114 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
      • Rules are not working

        my email rule is not work

        963 votes
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          216 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.

          In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.

          In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:

          - In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”

          - Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition…

        • Deleted items re-appearing

          Getting really sixk of deleting emails only to have them reappear multiple times.

          294 votes
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            380 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

            Thank you for submitting feedback on this issue. We are actively investigating what may be occurring here and plan to address this issue as quickly as possible. Whenever possible, please also include your browser and browser version so we can better isolate the problem. Thanks for your continued help!

          • When scrolling through mail it is auto jumping back to top of the page

            When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.

            768 votes
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              307 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

              We’ve since made more progress with our investigation and have a hunch for what the issue is. It seems that it is a lot easier to run into the problem using Firefox than using a different browser, although the problem could affect any browser.

              ====

              We’ve heard multiple reports of this bad behavior on Firefox and are investigating. We’ve not heard any similar reports on other browsers, so that might be a possible alternative for now, while we work on resolving the real issue.

              Apologies.

            • Rule Move all messages in the Inbox folder and all future messages "when creating a rule.

              Hello, Devs

              Please return the option to Move all messages in the Inbox folder and all future messages when creating a rule, it is of extreme importance this feature, THAT EXISTS THE YEARS in the classic version and was withdrawn in the new one.

              Why did they do that? They have taken a role that is important in day-to-day life.

              642 votes
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                57 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for your feedback.

                To create the sweep rule to move all messages from a user in the Inbox folder and all future messages:
                1) Select the email or emails with the senders you which to move
                2) Click the “Sweep” Button or click “Move-to → Move all emails from”
                3) Select the option “Move all messages from the Inbox folder and any future messages”
                4) Choose the folder you wish to move these messages to
                5) Click “Ok”

              • Scroll Bar Disappearing

                How the **** can you subject your users to a product as bad as this?

                The scrol bar keeps disappearing. The list of emails keeps updating.

                Are you mad?

                209 votes
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                  59 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                • Hard to tell between read and unread messages

                  I liked some of the ideas being used in beta, but I hate the new layout! I found it far less readable. It was more difficult to differentiate between read and unread messages quickly. I'd love the option to change the layout to what I prefer. It was enough to make me opt out.

                  2,684 votes
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                    245 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                    Thanks for your feedback on the Outlook.com beta. For the layout, if you prefer a layout with the reading pane off (you look at a full screen list of messages until you click on email email) in the beta you can click on settings and switch reading pane off. It will be on the first settings pane. For the read/unread feedback, we will continue to monitor this to make sure we strike the right balance.

                  • Where has the "Move all email from" option gone?

                    Where has the "Move all email from" option gone? It is no longer available under the "Move to" drop-down menu. I used to be able to open an email message, choose "Move to", then choose "Move all email from", it would auto-fill the sender from the selected message, then I would select a folder, and it would sweep my inbox and move all emails from that sender to a folder. I no longer see that option. The "Sweep" option only gives an option to delete. Very frustrating!

                    113 votes
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                      115 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                    • Advanced search

                      How do I do an advanced search in the beta? Specifically, how do I search by date?

                      278 votes
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                        161 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi everyone,

                        Thank you for using our product and thank you for letting us know your feedback. You can scope the date range by clicking on the “All folders” button on the right side of the search box today.

                        We are working on a more powerful Advanced Search feature which will allow you to specify more scoping attributes. Please stay tuned.

                        Thanks,
                        Frank

                      • dark/night mode is essential

                        Nowadays a dark or night mode is a necessary feature IMO.

                        1,071 votes
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                          378 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                          It is my greatest pleasure to share this piece of news with you: Dark Mode is here, on the new Outlook.com!

                          What is Dark Mode?
                          Dark Mode is a more-pleasant way to read your Outlook.com email if you prefer interfaces that are less bright or if you are in a low-light environment. Dark Mode is available on the new Outlook.com experience (formerly known as the Outlook.com Beta experience) only.

                          How do I turn it on?
                          To turn on Dark Mode, open the Quick Settings panel by selecting the Gear icon at the top of your screen. The option to enable Dark Mode is near the top of the panel, immediately under Theme selection. If your browser is unable to support Dark Mode, consider using Microsoft Edge.

                          Why is Dark Mode not a theme?
                          When we designed Dark Mode, we debated having it exist in Outlook.com as a theme. We quickly…

                        • Navigate back to search

                          Hi, it used to be that when a search was made, we could view one of the messages, and the navigate back to the search. Now navigating back brings us to Inbox, and I need to do the search again to view another item! This is really annoying. Also, undo send feature is gone.

                          28 votes
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                            26 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                          • Hate the beta

                            i really hate
                            the new update
                            hate hate hate
                            the new update
                            it not even great
                            the new update
                            reasons why i hate?
                            why i can think of 8
                            so change it back mate
                            to the old update

                            (BTW the only good thing is colours)

                            1,060 votes
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                              178 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                              First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

                              With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

                              First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

                              To get a view that is similar to the old view I would turn off…

                            • Small message displaying area

                              The screen is divided into four parts where the message displaying area looks small, it feels congested to me. The round icon colour for the contacts can be darker so it would blend in with the UI. The fonts look good, spam filter is awesome, surfing speed is good, and ads on the right side is not that annoying till now for me.

                              388 votes
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                                208 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                First off, thank you for taking the time to provide feedback about your experiences with the new Outlook.com experience.

                                We have been working to adjust the experience based on all of your feedback. Since we have introduced some settings, I wanted to make sure you were all aware of them.

                                When you are signed in, you can click on the gear in the top right hand corner. From here it will load the quick settings pane. This pane will allow you to disable/enable features that will make it feel more like the old experience.

                                Specifically I want to call out the Reading Pane. The old experience had the reading pane defaulted to OFF. What I would recommend doing is trying to hide it and see if that helps improve your experience.

                                Hope this helps

                                David Los

                              • Keyboard shortcuts not working

                                I'm trying the new open beta. In this preview, the keyboard shortcuts are not working. Even tried with different kb-shortcuts like Outlook.com, Gmail, ... It is set to Outlook (not Outlook.com) by default. The shortcuts were working in the old layout. Please fix ASAP.

                                488 votes
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                                  265 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                • Search does not work correctly

                                  I did a search on "John", looking for an email I sent to . I was on the Inbox when I initiated the search, and the search filter was set to "All folders". Search found his name and email address, but found no email, which makes little sense since he is not in my People. I clicked on the Sent folder and did the same search on "John", and it found the name/address as well as the email.

                                  What testing are you doing on features that something this obvious isn't found?

                                  12 votes
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                                    7 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                  • It is no longer easy to block senders from my Junk box and select all. I think I am ready to quit this Microsoft garbage and go Gmail.

                                    It is no longer easy to block senders from my Junk box and select all. I think I am ready to quit this Microsoft garbage and go Gmail.

                                    41 votes
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                                      6 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                    • delay sending email or undo send

                                      Hi,

                                      I'm surprise that this feature is not yet in Outlook. I would like the possibility to delay sending email to a specific time.

                                      Thank you

                                      422 votes
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                                        284 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Search Old / Older email

                                        I am wondering where some of my older emails went to. I know I didn't delete them, but they don't show up is search. I'm guessing your software deletes emails that are older than a certain date. How do I recover these emails.

                                        34 votes
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                                          17 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Bring back hover search of email senders!

                                          Can't hover over sender of email to search for more emails from that sender, so I can delete them all at once.
                                          This is a huge time waster for me!
                                          Why did you change this feature Microsoft??

                                          12 votes
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                                            1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
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