OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

New experiences in Outlook.com

We have partnered with UserVoice, a third-party service, to collect feedback from you and other Outlook users. Your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.

This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

New experiences in Outlook.com

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    7,680 votes
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      2637 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

      First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

      With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

      First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

      To get a view that is similar to the old view I would turn off…

    • Outlook update SO SLOW!

      Outlook update SO SLOW!
      Just tried looking for an email which turned out to be a year ago to the day, couldn't remember email address/identity of sender. Scrolling back through history is w-a-a-a-y-y slower than previous.

      5,113 votes
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        1362 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
      • unable to send and receive mail

        unable to send and received mail

        3,475 votes
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          1353 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
        • Infinite scroll makes it impossible to get to old emails

          Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

          In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…

          3,588 votes
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            175 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
          • Location of the trash symbol / Delete Button: Can click this accidentally

            the trash symbol for deleting an email is on a very inconvenient place, as you easily click this accidently when you want to see the content of the email.

            2,032 votes
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              154 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you for your feedback! We are looking into alternative placements for these actions based on all the feedback around people accidentally clicking them.

              Note that if you want to remove these actions altogether, please:
              - Go to Settings (top right gear icon)
              - Click “View all Outlook settings”
              - Select “Mail” > “Customize actions”
              - Under “Quick actions” deselect (or select those you want to keep) all actions.

            • No feedback on Help or way to request extra help when given answer is wrong or out of date

              No feedback on Help or way to request extra help when given answer is wrong or out of date :(

              2,251 votes
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                327 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for your feedback. I’m sorry to hear that you’re having trouble with the help pane. Could you tell me a little more about what issues you experienced with the pane, and what content was out of date?

                Generally, the best way to give us feedback is through Uservoice. You can also go to a support article and leave a review, which will let our content writers know that something is out of date.

              • Block Sender

                It is ridiculous that I have to type in the address of the email that is sending me junk. Why would I want to open an email to get the address? Just hitting the Block Sender was so much safer. This is ridiculous.

                1,209 votes
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                  183 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

                  To block a sender without clicking into an email, either:

                  1) Right-click on that email to bring up a context menu
                  2) Select “Block”

                  or

                  1) Select the item in the message list
                  2) Select the “Junk” dropdown in the top level menu bar
                  3) Select “Block”

                • too much line-spacing

                  cumbersome! I'd like to know how to reduce line-spacing among messages (as the previous version)

                  1,052 votes
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                    99 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                  • New feedback

                    This new version is garbage, confusing, with avatars that I do not want to see, few emails per page and visually horrible. They should ask the user if they like the new version or allow the previous one to be used. I'm going to close the account after many years. It's just Horrible !!!

                    1,451 votes
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                      120 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Thank you for your feedback. We appreciate that you took the time to write to us.

                      You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

                      We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

                      You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

                      -The Outlook.com Team

                    • Display Modes for Density or Compact

                      isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

                      4,905 votes
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                        1282 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                        First off, I want to thank everyone for providing feedback about spacing/whitespace/density controls. This is indeed something that we are evaluating and designing. At this time I don’t have an exact time frame for when this will be available, but we will keep this item updated as we progress with this work.

                        Thanks again for the feedback, and for using Outlook.com. Keep the great feedback coming.

                        David Los

                      • I like the mode with the Reading Pane off

                        You turned it on for me... can you let me turn it off?

                        The Reading Pane takes up too much space on the right, and I want my previews to show up in an ordered way (right now it might be a little hard to tell which word belongs to which thing).

                        29,238 votes
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                          2107 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Thanks for trying the Outlook.com beta! We’re glad to inform that you can turn the Reading Pane off yourself by taking these steps:

                          1. Go to Settings (you should see the Quick Settings in the side pane)
                          2. Reading pane > Hide (it’s a radio button)

                          If this is the mode you prefer, go right ahead and personalize your Outlook.com that way!

                        • Can no longer drag & drop emails to folders

                          Can no longer drag and drop emails to folders. It only works if that email is not the current one open. So if I have only one email left in my inbox (I like to keep my inbox empty) I can't drag and drop that last remaining email because that one is "open" I have to click on the little circle to the left of the email, then from the drop down folder menu click on the folder I want it to go to. This is more time consuming .This is using google chrome and IE and from other computers…

                          1,168 votes
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                            114 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                          • Rules are not working

                            my email rule is not work

                            963 votes
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                              216 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                              Thank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.

                              In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.

                              In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:

                              - In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”

                              - Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition…

                            • 4,754 votes
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                                1119 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Thanks for the feedback! The colorful circles are what we call Sender Images. If you have a photo for that contact, it will be displayed when you have an email from them. When you don’t have a photo the circles are filled in with color and the initials of the sender.

                                Now I totally understand that you don’t like them! I know not everyone enjoys every feature we introduce, however we do offer flexibility by disabling them if you don’t like them.

                                To turn these off do the following:
                                1) Click on the Gear in the upper right hand corner
                                2) In the Quick Settings Pane that opened look for Sender Photos
                                3) You can enable or disable the Sender photos right there.

                                Thanks for the feedback, and please keep it coming!

                                David Los

                              • Where is the block button in junk mail?

                                Where is the block button in junk mail? I used to be able to instantly block an address, now I have to open the email, cut and paste the address, and go to settings to block?! I thought updates were supposed to make things easier, not add more work.

                                407 votes
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                                  134 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thanks for using Outlook.com!

                                  To block a user from the junk email folder, either:
                                  - Select one or more emails and click the “Not Junk” dropdown in the top menu bar → “Block”
                                  - Right-click on an email and select “Block”.

                                  Note: In non-junk folders, the option to block a user is under the “Junk” dropdown in the top menu bar

                                • Deleted items re-appearing

                                  Getting really sixk of deleting emails only to have them reappear multiple times.

                                  292 votes
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                                    378 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for submitting feedback on this issue. We are actively investigating what may be occurring here and plan to address this issue as quickly as possible. Whenever possible, please also include your browser and browser version so we can better isolate the problem. Thanks for your continued help!

                                  • Mail Program Locks Up

                                    When I receive email that has special characters in the subject line, it causes my browser mail program (such as Microsoft Edge) to crash/lock up. Lately, I have been getting a lot of email from Home Depot with graphic characters in subject line.

                                    347 votes
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                                      52 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                                    • When scrolling through mail it is auto jumping back to top of the page

                                      When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.

                                      763 votes
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                                        305 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                        We’ve since made more progress with our investigation and have a hunch for what the issue is. It seems that it is a lot easier to run into the problem using Firefox than using a different browser, although the problem could affect any browser.

                                        ====

                                        We’ve heard multiple reports of this bad behavior on Firefox and are investigating. We’ve not heard any similar reports on other browsers, so that might be a possible alternative for now, while we work on resolving the real issue.

                                        Apologies.

                                      • Rule Move all messages in the Inbox folder and all future messages "when creating a rule.

                                        Hello, Devs

                                        Please return the option to Move all messages in the Inbox folder and all future messages when creating a rule, it is of extreme importance this feature, THAT EXISTS THE YEARS in the classic version and was withdrawn in the new one.

                                        Why did they do that? They have taken a role that is important in day-to-day life.

                                        642 votes
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                                          57 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thank you for your feedback.

                                          To create the sweep rule to move all messages from a user in the Inbox folder and all future messages:
                                          1) Select the email or emails with the senders you which to move
                                          2) Click the “Sweep” Button or click “Move-to → Move all emails from”
                                          3) Select the option “Move all messages from the Inbox folder and any future messages”
                                          4) Choose the folder you wish to move these messages to
                                          5) Click “Ok”

                                        • Love Dark Mode

                                          Its fantastic to use dark mode for outlook mail and I hope that you will provide dark mode to other services such as One drive, One note and tasks etc

                                          380 votes
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                                            105 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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