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New experiences in Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

New experiences in Outlook.com

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    6,213 votes
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      2267 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

      First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

      With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

      First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

      To get a view that is similar to the old view I would turn off…

    • The layout becomes more and more confusing.

      The layout becomes more and more confusing.

      3,118 votes
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        203 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
      • Outlook update SO SLOW!

        Outlook update SO SLOW!
        Just tried looking for an email which turned out to be a year ago to the day, couldn't remember email address/identity of sender. Scrolling back through history is w-a-a-a-y-y slower than previous.

        3,584 votes
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          879 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
        • Infinite scroll makes it impossible to get to old emails

          Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

          In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…

          3,473 votes
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            163 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
          • Can't open email

            cant open anything on windows 7 what have you done

            1,983 votes
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              300 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
            • Block Sender

              It is ridiculous that I have to type in the address of the email that is sending me junk. Why would I want to open an email to get the address? Just hitting the Block Sender was so much safer. This is ridiculous.

              1,146 votes
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                173 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

                To block a sender without clicking into an email, either:

                1) Right-click on that email to bring up a context menu
                2) Select “Block”

                or

                1) Select the item in the message list
                2) Select the “Junk” dropdown in the top level menu bar
                3) Select “Block”

              • too much line-spacing

                cumbersome! I'd like to know how to reduce line-spacing among messages (as the previous version)

                1,001 votes
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                  86 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                • Location of the trash symbol / Delete Button: Can click this accidentally

                  the trash symbol for deleting an email is on a very inconvenient place, as you easily click this accidently when you want to see the content of the email.

                  1,420 votes
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                    86 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • No feedback on Help or way to request extra help when given answer is wrong or out of date

                    No feedback on Help or way to request extra help when given answer is wrong or out of date :(

                    1,603 votes
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                      260 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                    • Display Modes for Density or Compact

                      isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

                      4,876 votes
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                        1274 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                        First off, I want to thank everyone for providing feedback about spacing/whitespace/density controls. This is indeed something that we are evaluating and designing. At this time I don’t have an exact time frame for when this will be available, but we will keep this item updated as we progress with this work.

                        Thanks again for the feedback, and for using Outlook.com. Keep the great feedback coming.

                        David Los

                      • I like the mode with the Reading Pane off

                        You turned it on for me... can you let me turn it off?

                        The Reading Pane takes up too much space on the right, and I want my previews to show up in an ordered way (right now it might be a little hard to tell which word belongs to which thing).

                        29,228 votes
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                          2107 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Thanks for trying the Outlook.com beta! We’re glad to inform that you can turn the Reading Pane off yourself by taking these steps:

                          1. Go to Settings (you should see the Quick Settings in the side pane)
                          2. Reading pane > Hide (it’s a radio button)

                          If this is the mode you prefer, go right ahead and personalize your Outlook.com that way!

                        • Page Freezes

                          There is lag within the new interface!!!
                          The program freezes when you click on a button- takes ten seconds to react!!!
                          Why the **** did you change it in the first place? It was fine, the way it was! This new interface, clearly isn't READY!!!

                          1,186 votes
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                            75 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Can no longer drag & drop emails to folders

                            Can no longer drag and drop emails to folders. It only works if that email is not the current one open. So if I have only one email left in my inbox (I like to keep my inbox empty) I can't drag and drop that last remaining email because that one is "open" I have to click on the little circle to the left of the email, then from the drop down folder menu click on the folder I want it to go to. This is more time consuming .This is using google chrome and IE and from other computers…

                            1,070 votes
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                              97 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                            • Please return to old version

                              Can not send out any new massages.
                              What in God's name happened to the Outlook E-Mail system ?

                              503 votes
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                                24 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                              • improve spam filters

                                Improve your SPAM filter which is next to useless. How may offers for "LULL" mattresses do you think I need? When my email was hacked it took only a few hours for Microsoft to suspend my account. Why can't you identify all these useless emails as easily?

                                1,235 votes
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                                  530 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
                                • Rules are not working

                                  my email rule is not work

                                  646 votes
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                                    100 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Rule Move all messages in the Inbox folder and all future messages "when creating a rule.

                                    Hello, Devs

                                    Please return the option to Move all messages in the Inbox folder and all future messages when creating a rule, it is of extreme importance this feature, THAT EXISTS THE YEARS in the classic version and was withdrawn in the new one.

                                    Why did they do that? They have taken a role that is important in day-to-day life.

                                    634 votes
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                                      56 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thank you for your feedback.

                                      To create the sweep rule to move all messages from a user in the Inbox folder and all future messages:
                                      1) Select the email or emails with the senders you which to move
                                      2) Click the “Sweep” Button or click “Move-to → Move all emails from”
                                      3) Select the option “Move all messages from the Inbox folder and any future messages”
                                      4) Choose the folder you wish to move these messages to
                                      5) Click “Ok”

                                    • Deleted items re-appearing

                                      Getting really sixk of deleting emails only to have them reappear multiple times.

                                      241 votes
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                                        281 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thank you for submitting feedback on this issue. We are actively investigating what may be occurring here and plan to address this issue as quickly as possible. Whenever possible, please also include your browser and browser version so we can better isolate the problem. Thanks for your continued help!

                                      • Conversation view settings: disable conversation view or enable item view

                                        I like the look of the new beta, however I wish there was an option to turn off conversation view (i.e. all replies stacked in a single thread). Depending on how you use email, it can be really helpful to have all emails listed individually.

                                        9,824 votes
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                                          1149 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          December 2017: Thanks for your patience and continued use of the Outlook.com beta! We roll out new improvements every week, and are elated to announce that a recent update opened up this feature to you! You now can turn off Conversation View and show each item in your message list as its own entry. To do so, use the Settings (gear-shaped button) menu.

                                          We will continue to make other improvements to the Outlook.com beta experience; thanks for your support!

                                        • Inbox Rules need to allow for all kinds of triggers and actions

                                          Example: Mail rules currently cannot forward mail.

                                          I need to be able to do more than move to a folder.

                                          3,730 votes
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                                            300 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thanks for trying the Outlook.com beta! We’re glad to inform that we’ve released an update for inbox rules that allow for all sorts of combinations in settings.

                                            To create an advanced rule, either:
                                            1) Right-click on an email
                                            2) Click “Create rule”
                                            3) Click “More options”
                                            4) Create away!

                                            OR

                                            1) Click the settings gear icon in the top right
                                            2) Click “View full settings”
                                            3) Click “Rules”
                                            4) Click “Add new rule”
                                            5) Create away!

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