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How can we make Outlook Customer Manager better?

Andoid ability to use Outlook Customer Manager

The ability to use Outlook customer Manager on your phone is crucial in a mobile environment.

156 votes
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    Chris shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    10 comments

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      • Scott Urstad commented  ·   ·  Flag as inappropriate

        This is really needed. Half our sales staff have iPhones half have Androids. We cannot use this tool until both can be supported.

      • Tom Nelson commented  ·   ·  Flag as inappropriate

        No Android. . . even though Microsoft Launcher is their way of replacing Windows Phone. I seem to get the feeling that there might be a communication problem between the different groups and divisions within MS. Maybe MS might look at using TEAMs and other great MS tools internally? (Just a suggestion.) And I don't mean just giving employees access to their tools, but actually using them.

      • Bram Scolnick commented  ·   ·  Flag as inappropriate

        I just started toying with OCM, but not having Android is pushing me to look at a few other products.. Very silly that iOS is supported over Android.

      • whereisitallgoing commented  ·   ·  Flag as inappropriate

        glad i found this thread before purchasing office365...not sure why Android isn't high priority for customer manager. I have noticed there is an add-in for outlook on android for "SmartCloud Connect for Salesforce"...finally ditched my windows phones after 10 years and microsoft is still hindering my mobility...I've learned my lesson, don't EVER wait for microsft...I will be moving on with salesforce likely...unless i want to wait for the surface phone debut in 2057

      • JamesB commented  ·   ·  Flag as inappropriate

        I bought Business Premium for this feature and because I have an Android phone I can't use it!

      • brandon commented  ·   ·  Flag as inappropriate

        Needs to be done and with MMS records added to the contacts records. Not just email.

      • Mitchell Glasser commented  ·   ·  Flag as inappropriate

        If I knew that OCM contacts were not accessible from my Android phone, I would have chosen a different package for CRM. This feature is needed YESTERDAY!!! It is painfully apparent that the people who made this decision have never spoken to BCM users about the importance of this feature.

      • Julian Voelcker commented  ·   ·  Flag as inappropriate

        It is astounding in this day and age that Android with 76% of the global mobile market is NOT supported.

        Come on Microsoft, Wake Up!

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