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How can we make Outlook Customer Manager better?

Please can you include outgoing emails in the contact record, at present the contact record only has incoming emails

Include the outgoing and incoming emails for a contact in the contact level OCM record. At present only the incoming emails are included in the contact record - you have to go to the company record to see connected outgoing emails. Of course a company record could have many contact associated with it, so having outgoing emails only in this view makes little sense to me.

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