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How can we make Outlook Customer Manager better?

Why doesn't OCM allow me to click the tab, from contact file?

When I want to make an entry, I want to start from the contact file. but then OCM icon is not available. It makes no sense to find the contact, then have to highlight the email address, or make as if I want to email,. and then from the email page click the OCM icon, in order to open the OCM.
Please sort this as a matter of urgency.

6 votes
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    Gary Wilson shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Reid commented  ·   ·  Flag as inappropriate

        Please make OCM accessible from a contact window in Outlook 2016 and on the web. Thank you.

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