Automatically share the full time line of shared contacts.
My colleagues need to see the last time someone was in contact with our contacts and see the content of the communication. The sharing of time line information (mail, calls, notes etc) is essential for this product.
I thought the OCM was an improved substitute for BCM. I would like to know in an official way if the OCM is planning to show all the communication of the shared contact, or only the user's communication but not the communications of the other users who share the contact.
Unfortunately the timeline is very misleading in OCM. The OCM timeline is not designed to share information such as emails etc between users. It is purely to show you your time with the selected contact. Don't expect to see last company communication with a contact type of functionality any time in the near future. The Dev team are still struggling many months later to get the basics working.