I keep getting the following error message: CacheInitTooSlow. My theory is that somehow when I installed OCM I imported over 1,800 contacts
I think I imported over 1,800 contacts when I installed OCM. I now intermittently get the following error message: CacheInitTooSlow. From a customer management perspective I'm tracking less than 100 clients. My theory is that if I could delete the roughly 1,700 contacts that I don't need to track my performance would dramatically increase. However, how do I clean up my contacts in OCM? Where is the data stored? What is the relationship between my Contacts in Outlook and the Contacts/Clients in OCM? Users really need better documentation on this product. Thanks.
CacheInittooslow is an issue, where we cannot create a Browser Cache on your machine fast enough. This can have different issues.
A couple things to check – can you clear your internet explorer cache? (Open IE, go to Settings, Internet Options, Caches and databases and remove as many as you like but most importantly outlookapps.com)
Another one is – do you have enough disk space on your machine, it is depending on that as well. If not, clean up some room on your harddrive.
depending on how you imported, the contacts are either shared or private. If they are private they should show up in your My contacts list, where you can just delete the ones you don’t need anymore. If they are shared, they are in a group (and a hidden folder on your mailbox). You can call support to have them removed or remove them using special tools.
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Do OCM & Outlook Contacts communicate? as John Seville inquired September 18, 2017 12:13 . Do I really have to manually cut & paste data from OL to OCM?
I may not have been clear on the complete question. If I delete a Contact in Outlook Customer Manager, will it also delete that same contact in Outlook 2016? Or, are they 2 different databases?