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How can we make Outlook Customer Manager better?

group sharing

I shared my files with two people of my company. They see the contact but not the companies. Offers appear from time to time

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Emmanuel Orban shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Shannon commented  ·   ·  Flag as inappropriate

    Worked with the admin of our O365 account. Was told by Microsoft that "I wanted to inform you that after multiple tests and a lot of research, I can confirm that the deals sharing feature is currently not working. It also appears that the add-in is still in a preview version so some features as this one may not work as intended until further updates. I would strongly suggest that you submit any feedback" and was provided a link to this forum. Any updates on when this fix will be completed?

  • Pete commented  ·   ·  Flag as inappropriate

    If it's never going to work, maybe this offering should be retired.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I appears to be a problem of which the first mentioning here is of 20-09-2017.
    Nearly 1,5 year afterwards, this still isn't working propperly, or atleast, the Microsoft Customer Support pointed me to this page, as the sharing doesn't work and it's a "known issue".

    Yeah, for 1,5 years now!!!

    When will this be solved/there will be a update from Microsoft?

  • Dren Crossley commented  ·   ·  Flag as inappropriate

    This is the exact issue I am getting, looks like it has been a year after this initial post. Can we get an update on this?

  • Heather C commented  ·   ·  Flag as inappropriate

    It seems that sharing files still hasn't been fixed? Everyone in your company should be able to see Shared Deals, Shared companies and anything you enter on the company. That also includes any notes, phone calls etc.

  • John commented  ·   ·  Flag as inappropriate

    OMG working on the issues around sharing. Are you basically admitting that sharing DOES NOT WORK!!!

    We are not idiots microsoft. I will keep shouting here. It is obvious that most people just drop this software and move on. But if I am paying for something I believe in getting what I pay for. And when I don't I will make my voice heard. OCM is a broken product that doesn't deliver what it promises. How about some refunds microsoft?

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