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How can we make Outlook Customer Manager better?

Add support for Office 365 E3 and E5 tenants

We have a team called government and public policy that would like to use this feature to track communication with certain important contacts. Please make this feature available for our Enterprise E3 tenant.

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    Eric DavisEric Davis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    32 comments

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      • Neil G.Neil G. commented  ·   ·  Flag as inappropriate

        There are a lot of reasons for small businesses to use E3 vs premium: Archive mailbox and litigation hold being two just on exchange.

        If you need to limit OCM to a the same max count as premium that would still hit 99% if my customer cases.

      • Eric DavisEric Davis commented  ·   ·  Flag as inappropriate

        Now that OCM is generally available for Business premium customers, when is it coming to E3 tenants?

      • AntonioAntonio commented  ·   ·  Flag as inappropriate

        More customers on E-plans asking how to see this. When is it planned for E-plans?

      • Anonymous commented  ·   ·  Flag as inappropriate

        My company is looking to move to Office 365 but the major stopping point is it not having OCM!! when will this be available??

      • CarolineCaroline commented  ·   ·  Flag as inappropriate

        Yes, please give us an update on the timeline for E3.
        We highly appreciate a more detailed information for our planning.

        Thank you :)

      • KBKB commented  ·   ·  Flag as inappropriate

        This is a no brainer in my opinion. Already e3 and e5 tenants are pretty overpriced. I have 3 large customers in e3 asking for this. I would have thought you would appreciate your higher level tenants a little more. Get this approved ASAP!

      • Anonymous commented  ·   ·  Flag as inappropriate

        As of Dec 7, they stated "working on it". Must be complex to be 4 months later and still not released.
        We have an immediate need for this.

      • ShaunShaun commented  ·   ·  Flag as inappropriate

        I was fully expecting this to be included in e3 plans since business premium is a lower grade subscription...

      • Mike OlsenMike Olsen commented  ·   ·  Flag as inappropriate

        We cannot use Dynamics CRM and Customer Manager would be an excellent option for us if it were available in E3/E5.

      • Eduardo MaciasEduardo Macias commented  ·   ·  Flag as inappropriate

        I have Office 365 E3; however i am stuck with office 2013 so I can still use Outlook BCM. When are you adding support for Office 365 E3?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'm a partner in the same boat - have customers asking me about this and I have no access to it to answer questions - need it available to E3/E5 subscriptions

      • Kjell HoppenbrouwersKjell Hoppenbrouwers commented  ·   ·  Flag as inappropriate

        As a Microsoft partner I'm not able to use functionality that my customers are this is crazy guys come on who approves these strategies?

      • David BillingsDavid Billings commented  ·   ·  Flag as inappropriate

        Please speed up the availability for E3. We need it badly. Also make sure that it can continue to operate on a standalone basis when needed. Now in China (14 trips in 2 yrs), I can no longer connect to the cloud (safely), so I need to be disconnected to the internet until I get back to the USA but still be able to operate while there.

      • David KirouacDavid Kirouac commented  ·   ·  Flag as inappropriate

        +1 for enabling Outlook Customer Manager for E3 for us too

        This should be a priority for MS since E3 subscribers are more interesting $$$ than Business Premium accounts

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