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Outlook Customer Manager

Outlook Customer Manager, a new Office 365 service, helps small businesses track and grow their customer relationships right within Outlook. It gives a complete view of interactions with each business contact, helps track tasks and deals in progress, and surfaces timely reminders—all next to your inbox. Outlook Customer Manager will be available at no extra cost to Office 365 Business Premium subscribers – beginning with those in First Release program and continuing worldwide in the coming months. It is turned on by default allowing users to access it in one-click from the home tab in Outlook 2016 for Windows, and includes a mobile app. Learn more at – https://blogs.office.com/2016/11/14/introducing-outlook-customer-manager-relationships-made-easy-for-small-businesses/

How can we make Outlook Customer Manager better?

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  1. Add support for Office 365 E3 and E5 tenants

    We have a team called government and public policy that would like to use this feature to track communication with certain important contacts. Please make this feature available for our Enterprise E3 tenant.

    176 votes
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      20 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        You cannot delete default columns. You can add new columns (see add new columns in each list). We will look into adding phone numbers to the default columns. Also you can move columns with drag and drop, so you can move Shared with to the end, if you want to.

      • Is there a developer API?

        Is there an API for developers? If not is it in the works?

        7 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Timing in First Release

          Hi, im on first release but no sign of add in-support today told me even on first release microsoft are not including everyone immediately?

          42 votes
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            28 comments  ·  Flag idea as inappropriate…  ·  Admin →

            We anticipate that all customers worldwide who are on Business Premium and in First Release will have Outlook Customer Manager by end of next week (February 2nd). At that point we will support main Office languages (except for arabic and hebrew).

          • Share contacts with Microsoft Bookings

            I've recently started using Microsoft Bookings for my business. It would be great if there could be syncing of contacts/companies between the two.

            6 votes
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              Working on it  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Make it more reliable.

              Many times it fails, or pops up that it is not available yet to me (even though I was using it earlier in the day). Also, make things autosave so you don't accidentially navigate away.

              6 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Would you ever add support for ProPlus?

                Would you ever add support for ProPlus? While we're a larger organization, I could see internal uses for this product.

                5 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                  We are working on enabling larger organizations, that have E3 or E5 licenses. This will also enable internal scenarios.
                  We are not planning to support Pro Plus, as we are building on top of many Office365 Services such as Email, which are not included in these licenses.

                • Reminders not working

                  Reminders are not popping up at the time requested. Not sure if they are supposed to but I would think that is what they are used for.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • 8 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Issues when assigning a non Exchange license - please fix

                      How can we turn off this feature on Customer's Tenant?

                      We are now getting error/s on assigning licenses because of this feature.

                      To assign a license that contains Outlook Customer Manager, you must also assign one of the following service plans: Exchange Online (Plan 2), Exchange Online (Plan 1).

                      9 votes
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                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Provide a link to the App Store to download the iOS version.

                        Since it's available now, please provide a link to the App Store to download the iOS version.

                        3 votes
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                        Outlook Customer Manager

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