Unify To-Do List items and Tasks
I think many of us business users get our work actions from e-mails, and it is quite easy and efficient to flag an e-mail for follow up.
However, flagging e-mails in this fashion doesn't actually turn them into Tasks, but merely a To-Do List item with limited functionality. For example, To-Do List items cannot be assigned to someone else, which is highly inconvenient if you want to pass on some work to a colleague. You also cannot keep track of work assigned to someone else, even if they have shared their Task list, because To-Do items don't appear there.
On the other hand, if you drag and drop an e-mail to the Tasks icon, a real Task will be automatically created, but this also has its downsides. For instance, creating a Task in this fashion doesn't carry over any attachment in the original e-mail, so they have to be included manually. Also, when a Task is created in this manner, the "Find Related..." option in the right-click menu is not available (it is present for To-Do items though), which is inconvenient to keep track of additional information in active e-mail conversations.
My suggestion is to merge To-Do List items and Tasks in a single, unified object that preserves the features and functionalities of both. This would dramatically improve efficiency and negate almost entirely the need to rely on third-party task tracking software.
I couldn't agree more with this suggestion!