Syncing Outlook contacts subfolders with my Android phone
There is a BIG issue in Outlook / Contacts app on my Android phone. I use Outlook 365 as my main messaging/calendar/contacts tool on my PC. All my contacts are attached to my outlook account. I have created contacts subfolders to sort them (professional, etc.). On my Android phone (8.0), I have installed Outlook, but ONLY THE CONTACTS IN THE MAIN FOLDER ARE VISIBLE! None of the subfolders are visible, whereas they are visible on outlook.com website. Please correct rapidly this unacceptable bug!!! I have seen that many people complain about this bug, which has lasted too long...

23 comments
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Anonymous commented
We really need this on Android and iOS !
I do not understand why this is a problem for years now. -
Sidney commented
If I'm out travelling then I will need to make calls but don't usually send emails.. so I need contacts... which are organised neatly in folders..
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Anonymous commented
Any news about this incredible "missing feature" into outlook mobile?
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Ben Carter commented
Been using Outlook and Exchange as the source of all my contact info for 20+ years and now I need to find something else. So many new features released over the past few years and nothing on this yet in the year 2020? You expect people to about new tech and products that give you less functionality than previously. Get a clue guys.
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Luke S commented
Are you creating groups or folders under contacts. I have sub folders and they show up just fine on my S20 using the Samsung Email & Contacts
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Franke Dijkstra commented
I have the same issue with syncing outlook contacts in subfolders. It's not supported by micorosft.
Please Microsoft Devolop this feature so it's also syncing the contacts in the subfolders.
Now the customers are missing conntacts in there addressbook on the android phone.
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Will James commented
I use a Microsoft Exchange server via a corporate Office 365 account and FOLDERS IN MY CONTACTS DO NOT APPEAR IN THE OUTLOOK FOR ANDROID APP. So lame. My IT group confirms its not possible. So I have to surf through 2500 names to find the 150 personal contacts. My Windows phone was able to bifurcate folder in Contacts. I guess this is MS way of punishing us for not adapting to their Phone.
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Anonymous commented
incredible: still not working 2020
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Anonymous commented
This is still an issue after many months. Why is Microsoft not fixing this? A trillion dollar company leading the world in AI can't get fix the simple stuff?
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Noushad H commented
Surprise!!. Contacts are synced!!. Did set up Microsoft Exchange Active Sync (tried this earlier via Setting/Accounts) while trying to add/sync O365 Calendar with the native Calendar App. I can now see all contacts ins the O365 folders synced with my Note 10+ Contacts/Phone..
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Noushad H commented
Shocked to see all my O365 contacts (sitting in different folders) disappeared all of a sudden from my Phone (Galaxy Note10+) contacts. Appreciate MS should fix this asp.
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Fred commented
Just spent ages organizing my contacts into sub folders only for them to disappear on my android phone. Please fix this ASAP.
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Anonymous commented
seems MS does not care to add this functionality. I was forced to switch to using Outllok mobile app and now I lost most of my contacts I guess we will have to become less organized and shove all contacts ion one folder
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Len commented
I use Outlook with a POP3 account on my Windows computer. I would like to synchronize the Outlook calendar on my Windows computer with my Android phone. I would really like to see a way to do this easily and reliably.
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Daniel Kohn commented
I agree with all that Pascal stated. However, I believe that Microsoft needs to go further. Essentially, as with the PC app, Microsoft should place an icon for accessing Contacts at the bottom of the Outlook Mobile app, similar to the email and calendar icons, so users can access contacts right from the main screen in the app. In addition as Pascal states, no only the main Contact folder, but all sub-folders a user has created in their main Outlook for PC file should be view-able and accessible in the Outlook for Mobile as are emails. This is an important function for me and I believe many other users. Please make this change and improvement as soon as possible.
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HS commented
Same problem here. I think the native app on my Samsung Galaxy phone deals with the issue but it is a major flaw that the Outlook app does not incorporate subfolders.
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Ian Burgess commented
I'm an IT support person. My customers frequently want to do this, but I have to install the gMail app on their phones to get around this.
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Jeremy Koch commented
Is there any update to this? this is a massive oversight....
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Flavius commented
I have the same problem
Does MS have anything to say about this?
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Colby Morgan commented
I'm also experiencing this. We are trying to switch users over to the Outlook app to resolve calendar issues, but the lack of contact sub-folders syncing is an absolute deal breaker. This seems like an obvious feature that should be available.