"Backspace" Shortcut Removal Option
Would like to seen an option to disable the "Backspace" shortcut to Archive. Even though the Archive button and AutoArchive settings have been disabled via GPO, a user can still press backspace and archive an email to a folder specified using the Tools > Set Archive Folder option. The archive feature confuses users who are using Exchange Online Archiving solution.
The “Archive in Outlook for Windows” topic has been updated with a registry setting to disable Backspace for Archive, https://support.office.com/en-us/article/archive-in-outlook-for-windows-25f75777-3cdc-4c77-9783-5929c7b47028.
Doh - yet again MS thinks they know best for all users and arrogantly imposes frustrating and non-obvious functionality!
Duh - come on MS, make the function for the backspace key selectable by the user.
Gary Harmon commented
Why did you pick the Backspace Key to begin with??????
Give us a way to disable it PLEASE I'm getting worn out with the phone calls to the help desk.
please disable this feature. I've lost hours looking for email to only find out they were in the Archive folder. let the user at least remove the key binding.
Michael Reitema commented
Please fix this. It should not be locked down in this way.
give us the ability to disable this feature this has caused chaos!
Please make it configurable! Every day the backspace shortcut is deleting my emails when I don't want them to be deleted.
Essam Gndelee commented
make it so that it is configurable by the user.
Search for this issue on the WWW and you will find 100s of hits. "Why did my email disappear when I hit backspace?" These have been out there since 2016. Not only was it illogical to apply a key entry key to automatically perform a function (a semi destructive function for those that don't know where to look) - you can see how many people say that this issue has driven them to crazy. Fix this - it was bad default selection and to not provide a solution for this long just means you are not listening to your customers.
I'm not a fan of the change in functionality of the backspace key to archive messages. First, I have no need for the one-button archive functionality; that's not how I archive my mail. Second, as others have mentioned, the backspace key already had an well-established function; returning to the previous view, as it does in other apps, including previous versions of Outlook. If folks have a need for the one-key archive functionality, I'm not opposed to it being added, but a different key should be selected.
At a minimum, I'd like the ability to disable the current functionality (archive) of the backspace key. Ideally, I'd like to see the backspace key returned to it's original functionality of Back to the previous view, or optionally give us the ability to assign keys to do what we want them to do.
Michael McCool commented
I generally like the idea of a "holding" folder, that's not the inbox for stuff you don't want to see and don't want to file, but calling it "Archive" gets really confusing. There is already an Auto-Archive option in Outlook (to a PST), an online archive mailbox (for 365 and Exchange 2013+ users). Having an additional Archive folder inside the mailbox is starting to get a little ridiculous. That said, the backspace key is a poor choice for keybinding. The backspace key already has an established use of going back to the previous folder, or view. It has this functionality in previous versions of Outlook, every web browser, and Windows Explorer. Having the backspace key suddenly move items into an "Archive" folder is quite confusing.
The Backspace shortcut confuses everone, so it there MUST be an option to disable this!
Rich Cocksedge commented
I see several comments here and some of them deviate from the initial suggestion. I like the idea of having a single key to archive or perhaps even a key combination to archive but I'd like to see that be configurable via GPO and /or in the users settings. As the initial suggestion mentions even when disabled the keyboard shortcut still works. In many respect this undermines the DA's authority over the applications and network as well. I imagine this is a quick fix/quick add feature so please do so with haste!
FYI - I represent about 100+ users with this comment.
Omar Freeman commented
Backspace used to be used to return to a previous folder same as Internet Explorer, Windows Explorer and many other programs. I'd like to get that back somehow. Is there a way?
Also, if the mail folder is empty (no message to archive), pressing backspace will crash Outlook 2016.
I also would like to be able to disable this. I finally googled the backspace key after I hit it a couple time and my mail went away. Had to look online to see where it went, Please allow us to disable this.
I don't want any short cut keys except for cut and paste. So definitely remove this shortcut.
Or make it an option that power users can turn on (default off).
Those like us who use a third-party archiving solution like Entreprise Vault, don't want to have a second choice offered to users. We can deactivate the Archive button in Outlook using a GPO tip, but still the MS archiving solution surfaces up when using the backspace key. We should be able to hide it up completely to avoid user confusion.
Justin Grant commented
Please don't remove the ability to use backspace to make an email go away. Ideally you could just make this behavior configurable so backspace could delete the message instead of archiving it-- I don't want to use archive but I definitely want to use backspace to delete messages!