Improve synchronization of junk email settings between app and web interface
Please improve the synchronization between the outlook app and the web interface regarding junk handling.
Or at least improve the documentation/information about the possible problems that can arise due to missing synchronization.
Recently, I have become aware that there are two places were junk email settings can be set, in the web interface and in the outlook app. And more importantly, that these two places have nothing to do with each other! You can add or remove accounts from the safe sender list in one place, but it does not affect the settings on the other place.
I also understand now, after a painful search and a long embarrasing correspondence with outlook support, that the settings on the web interface apply first.
In my specific problem, an account was missing in the safe sender list in the web interface, was treated as junk, so even though I had this account in the safe sender list in the app settings, emails from that account surprisingly ended up in the junk folder. Very confusing.
I am using the app for several years now, and have almost never touched the web interface anymore since I started using the app. Why would I, as information about these kind of missing synchronization and the problems that could show up is hard to find. If you search for differences between the app and the web interface, you find sites like these:
That site just shows me that the app basically only has advantages over the web interface. So why would I use the web interface ever again, except for situations where I just do not have access to the app, e.g. on a different device?
The other part of the confusion was that support kept talking about the server. Now, I am just a normal email user, what do I know about how emails are handled technically, what a server does, etc. I know about the interfaces, app and web, and only after I found out that the web interface affects the server and the app does not, I understood what all this server thing was about.
For the record, this was the information that led to my aha moment:
Please make it clear to users that settings in the web interface have nothing to with settings in the app, but that, even if you only use the app, you are still affected by the settings in the web interface.
Or, even better, sync those settings.