Allow removal of contact or email from suggested contacts in Microsoft Outlook 2016
Allow removal of contact or email from suggested contacts in Microsoft Outlook 2016.
J. Hamp commented
Well thats 2.5 hours I will never get back....They just stay...I have done everything...looked for stuff that clearly is not there from the help guide...it is so stupid..If I wanted you to suggest an email address for me I would say so...it suggests mail addresses from anyone or company or spam...click the x comes back...I have Outlook for Mac 2016 - I am about one email address error away from getting a gmail address and a pc laptop. It is 2020 .... I should be able to control my email address. If only I could get my 2.5 hours back
This is causing issues within my company with old external members that merged into our company. Their old emails can't be removed and it's causing confusion and conflict with them having both emails in 'Other suggestions'
Ilona Vehmas commented
I have a Mac and I'm using the Outlook Web App on Chrome.
I managed to remove unwanted addressess from the suggestions this way:
Create a new email
Start typing the address in To: field
Use arrow keys to highlight the email address you want deleted
Press fn + backspace
And the email addresses were gone!
Why in the world can one not remove an outdated Email address ??? Carrier pigeons were imprinted on their nests at home. Why is that same principle applied to Outlook ?
Anthony Rettig commented
I too agree that this is ridiculous. However, there is one user that commented a work around that seems to help.
"I managed to solve the problem by doing the following:
Create New Message
In the "To:" section, type the first 3 letters of the address to be removed.
Select this email address.
Right click on address and add to contacts.
Create new email.
In the "To:" section, type first 3 letters of the email address to be removed.
Hover mouse pointer over the address to be removed.
Click the "X" to remove.
Go to contacts and delete the address you just added.
Create a new message.
In the "To:" section, type the first 3 letters of the address you wish to remove.
The address should not be in the list."
Very expensive that this hasn't been addressed - I changed companies but work with the same group of people outside the organization. Those external people keep sending emails to my old address and it's costing time and money until I get the request at my new location.
Jesse Davis commented
This is mandatory, a personal email address surfaced in our organization as a suggested contact only because they were communicating with Human Resources. This feature requires all control be placed in the hands of the users.
John Arnfield commented
Absolutely necessary. We don't need to keep seeing old defunct email addresses, people we no longer communicate with and even those that have passed away!
Please bring back the option to delete suggested email addresses within Outlook! It would be very helpful to remove unwanted email addresses.
Geoff Donkin commented
Definitely needs to be a user controlled function, enabling deletion of one or more of the suggestions.
Bring back the option to delete Suggested email addresses!
If you typo the address, it never goes away. This is incredibly annoying and leads to more bad emails. It's ridiculous that I can remove a bad email from the suggested list without clearing the entire list
I have problem with E mail contact which came to my Outlook due to some hacker penetrating friends E Mail address book. Thus sending phising e mails from hacked address book. Now the hacker address appears under my friends name and there is no way to clean this up.
This is clearly software engineering error, clean up suggestions should be possible and standard feature.
Bring back the option to delete Suggested email addresses!
If you typo the address, it never goes away.
If you typo the address, it never goes away. Sends bad addresses with group sends. It is a real pain.
Jorge Cuadra commented
Remove the Suggested Contacts or include option to disable. Nobody asked for this.
Thanks Will for your commented on September 23, 2019 16:36, quite tricky but I finally got rid of the "noreply" suggested email!
So much time lost with this stupid bug, why is Microsoft not willing to fix all their bugs instead of spending time on changing colors or icons... I really can't understand, they are keeping this Microsoft hater community. Competitors are not taking their clients, but their clients are fleeing Microsoft to competitors...
All 140+ Outlook users in our company have the same, incorrect suggestions displayed and there is no way to get rid of the adresses....
To make matters worst, the "functionality" is also in Outlook OWA, from the O365 portal... Even if you desactivated "Suggestion list" by a registry key, the problem will persist in OWA.
After 5+ hours of troubleshooting and researching through ALL Microsoft services that we are using for the suggested contact information, I'm starting to give up the fight since it seems that the directory where the entry of these suggested email adresses are, is simply unavailable by the administrators themselves...
Here are the following links & articles I've found on the subject :
MS Support telling its admins & users the impossibility of editing the "Other Suggestion List":
Note: You can't remove the entries in the Other Suggestions list or disable this list.
MS Forum post about the subject, potential "solutions":
Blogger's suggestion to the problem :
"The autocomplete entries are stored in a hidden folder called 'recipient cache', which is included in the All Contacts Items search."
---> And after many attempts and research, there is no trace of a 'recipient cache' folder, and there is no way to "show hidden folders" in Outlook's Folder Panel.
Blogger's potential solution with a powershell script (1 mailbox at a time, 2 scriptes available for Outlook 2016 and OWA):
Blogger's irrelevent post about "a fix" (the problem here is the suggested contacts doesnt show in the regular Contacts directory, so its useless...) :
Another MS Forum post on the subject with a "work around" :
MS's Information about the Outlook AutoComplete list :
To make it short I've search EVERYWHERE;
Exchange, Azure AD, Delve, Sharepoint, Onedrive, MS 365's conformity content research tool;
For anyone with a tad of braincells, this situation is simply unacceptable, its simply too much trouble for something that SHOULD be there in the first place...
The problem is we are told to delete the 'suggested'
contact by clicking X next to it. But it's never deleted. It keeps coming back every time one creates a new message.
And it is impossible to delete a "suggested " contact from a contact list, because the "suggested" was never in the original contact list anyway.
The same pattern is now being followed when one has to select attachments to an email. Now there is a host of "suggested attachments" that have no relevance to the message being sent which only complicates matters further yet.
The inability to remove emails appearing in Microsoft's "Other suggestions" list is not only annoying to users but can lead to delivering emails to incorrect addresses as so many have already explained. In older versions of the software, you simply selected the "X" next to the suggested email.
In 365, the "X" option is only available in the "Recent People" list. I presume these are from recently received emails. In theory, since one would never received an email from an invalid address, it will never appear in the "Recent People" list, so you will never be able to delete it.
Juan Battini commented
this feature is incredibly stupid, it is causing a bunch of problems for us with misspelled or old addresses that somehow point to our old server