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How can we improve Microsoft Bookings?

allow appointments with multiple staff members

Allow customers to book an appointment with multiple staff members, like being able to have a support person and a primary person on the same appointment.

64 votes
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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    4 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        It seems many people want multiple people (translated as individuals, each with their own calendars), to come together for some meeting. Whether that's because a sales team has multiple disciplines they bring in for a session (a tech person, an account lead, a junior 'scribe' of some sort)...who knows why, but they need multiple people, in a room at the same time. The point of having an outward facing booking functionality, is so that the outside world can pick something, and from a system point of view, the 'equivalent' of outlook's "Scheduling assistant" takes over. Namely, the 'next available' time functionality - which clearly is already in existence in MS, via thes scheduling assistant - is converted to an outward facing "Here's what's available" set of options. In outlook, scheduling assistant is smart enough to even offer, under it's 'autopick' options, a list that includes a) all people and resources, b) all people and one resource, c) required people, d) required people and one resource. So clearly the intelligence is there, across multiple domains (I've seen this work with two identities I maintain in O365). Why this wouldn't be possible (and even relatively easy) to use as an engine for Bookings, is a little strange. I've seen this request in multiple forums. It's odd no one has pointed out that this very functionality of comparing calendars and noting conflicts, already exists within Microsoft.

      • Martijn Bloemen commented  ·   ·  Flag as inappropriate

        This feature would also allow to make a flexible room reservation for certain services as it would check the availability of multiple schedules to plan an appointment. For us, this is a key missing feature at this moment.

        We have limited meeting rooms that are also reserved outside the bookings platform. For some services it is required to have a more discreet meeting room and or require a second agent in the meeting.

      • Jonathan Houk commented  ·   ·  Flag as inappropriate

        Not only allow for the customer to book two staff members but allow for the bookings calendar to combined the two staff persons schedules and only show times they are BOTH available. It would be nice if that were a default option behind the scene where we know two persons would attend every meeting for a particular service.

      • Kim Atkinson commented  ·   ·  Flag as inappropriate

        It would ideal if there was a calendar to confirm if two (or more) people were available to book them

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