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How can we improve Microsoft Bookings?

Potential issue when staff member cancels using their work Office 365 calendar.

What if the staff member is ill and only cancels from his calendar? This means both the Administrator and the customer are not notified that the staff member is no longer available for the meeting. We tested this in a meeting today and no one was notified about the staff member's cancellation. It still showed up in Booking.

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    Renee Bramlett shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    3 comments

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      • Marc Lebrun commented  ·   ·  Flag as inappropriate

        We have a concern for this problem, we need our staff can manage or rescheduled a meeting without have a full admin access on bookings calendar

      • Tormod Solem Slupphaug commented  ·   ·  Flag as inappropriate

        I agree that there should be made improvements in regards to this. However, I'd like to point out that there is times where this "unsync" between booking and personal calendars can come in handy too. E.g. I was just adding abscense for one of our employees for a very long time, just to block bookings for certain weeks. This shows up in the personal calendar and can be a bit confusing. In this particular case, it was nice that the person could delete the "appointment" in their personal account but keep it in the booking calendar.

        I guess we could have our cake and eat it too though. Should be possible to implement something which takes care of both.

      • Soni commented  ·   ·  Flag as inappropriate

        We are also looking for this feature.
        In absence of this feature it hard to implement Bookings application accross Business and wider teams as the concept is to have the staff managing the scheduled appointments from their OWA - calendar but at the moment they are unable to reschedule/cancel appointment from there and if they delete any booked appointment from OWA - calendar it does not gets synced with Online Bookings application.

        Is there any solution for this, any help with this regards would be highly appreciate so as we can test the same and roll bookings application out as LIVE for our wider team and business.

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