Booking cancellation sync to Outlook
When cancelling a Booking from the Bookings 'Calendar' this does not sync to the Outlook calendar that Bookings is linked too.
This means the slot is freed up on Bookings, but no in Outlook so a 'duplicate' entry is shown.
When a booking is cancelled, the email uses "Cancelled" and the invite uses "Canceled" ... both correct spellings, but suggest using one for consistency.
It appears this is now working (when cancelling in Bookings, the appointment is removed from the Exchange calendar of the staff + Bookings).
However the opposite is still not working:
When a staff member deletes the Exchange calendar item, the booking is not cancelled in Bookings.
Tony Curtachio commented
As of 8/27/2019, Outlook will still not sync to Bookings Calendar when a booking is cancelled or deleted in Outlook. Have to cancel through the Bookings Calendar in order to free up the cancelled time. This request appears to have been made multiple times since early 2018 with no response. Please assist.
Ben Pickett commented
Also, deleting a booking from the Outlook calendar should delete the appointment from the bookings page and send relevant emails.
We have the same requirement as @DavidMcKnight has posted here:
In absence of this feature it hard to implement Bookings application accross Business and wider teams as the concept is to have the staff managing the scheduled appointments from their OWA - calendar but at the moment they are unable to reschedule/cancel appointment from there and if they delete any booked appointment from OWA - calendar it does not gets synced with Online Bookings application.
Similarly, should I get a booking, but can't make it, I should be able to decline through Outlook, and Bookings will cancel the appointment.