You need to place a "MANAGE BOOKINGS" on EVERY email sent to a Customer.
You need to place a "MANAGE BOOKINGS" on EVERY email sent to a Customer....NEW, Reminders, etc..They shouldn't have to go to original email to reschedule or cancel. Even have option on their posted appointment in their calendar device.
Renee Bramlett commented
"Manage Bookings" does not allow a reschedule option and I can't figure out how to offer the option to reschedule without a client calling in.
Defiantly and also add the "MANAGE BOOKINGS" to the ical attached to the confirmation email.