Custom text to the customer on the booking page
I would like to be able to add text (e.g. instructions, directions, pre-requisites, to-do list etc.) to the booking page so that my customers can see it before / after making a booking.
Thank you for your feedback and interest in this feature. We recently delivered functionality (what we call “custom fields”) to Bookings that will address some of the needs you’ve shared in your comments. Specifically, this new functionality lets you add text boxes to the booking page, and to the booking form, that can include custom labels of up to 256 characters. For some of you, this will suffice for providing a customer with specific instructions associated with a specific service.
Here’s a link to a support article that goes it greater detail about this functionality and how to find it and use it:
Some of you though are asking for the ability to customize the email sent to your customers once they book with you… if this is what you wanted to see us build, please visit this page and add your vote:
We will take your votes and comments into account when we start work to do that type of customization.
I hope this all makes sense and that I haven’t lost any of your needs in this shuffle. If I have, please reply to this email and speak-up OR create a new idea on UserVoice that captures specifically what you need and we’ll take a look.
Amy Straley commented
I read this ask as being able to put text on the Booking page itself...for a person to see before they choose a service. The way we are using this, it would be great to be able to add a few lines ABOVE the services that say something like "choose your service below and move the month until you see availability"...I still dont see a way to do that.
it would be perfect be able to send the instructions of the appointment beeing shown in the customer booking page also in the reminder message vía mail and if it is possible vía sms and whatsapp too.
Any updates on this, started back in Feb
Magnus Anderson commented
The service lacks the capability to have custom text (instructions etc) in the e-mail sent to the customer.
We're having a booking system that requires information of rules and guidelines to the customer to be sent out with the auto acceptance.
Jesper Rasmussen commented
This could actually solve the problem with the missing "privacy notis page" !
I agree with Mr. Abernathy, the ability to appointment email with instructions or a .pdf attachment is great. Currently doing this with Genbook. This allows the first appointment with the customer to be more productive more quickly.
This is key for e-services like ours!
Jack Abernathy commented
I send out "Initial appointment" emails with instructions. Would like to have a feature that can do that.