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Microsoft Bookings

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How can we improve Microsoft Bookings?

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  1. Custom fields on the booking page

    Allow the business to specify custom fields on the booking page that they would like to capture from their customers who are making a booking.

    331 votes
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      44 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →

      The first iteration of custom questions and required field controls are available now to all Bookings users. You can add custom fields and control which questions are required on the booking form by clicking into Service details from the Services page and then clicking Modify.

      We are marking this idea as “completed” but we plan to continue to work to provide more custom question types for you to choose from. The following article explains in more detail how to add custom questions to Bookings and how to choose which fields are required for your customers:

      http://support.office.com/article/fd6b7587-5055-4bcd-83a4-13bd4929bfff

      Thank you again for your interest in Microsoft Bookings and for your feedback.

    • Text Messages

      I think it would be great if I could send SMS reminders to my customers.

      320 votes
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        23 comments  ·  Web App  ·  Flag idea as inappropriate…  ·  Admin →
      • Add Skype for Business as a Location

        My business is using exclusively Skype for Business for customer support. It would be very helpful to have Skype for Business integrated to Bookings.

        296 votes
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          22 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
        • Integrate my personal calendar with the Bookings calendar

          I would like for my own O365 calendar to impact the availability of my time on the booking calendar.

          266 votes
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            62 comments  ·  Web App  ·  Flag idea as inappropriate…  ·  Admin →

            Hi all, the feature has completed rolling out and you should see a new checkbox for each staff member in the staff details form to turn the feature on. More detailed instructions are here: https://support.office.com/en-us/article/Sync-staff-s-personal-calendar-with-Microsoft-Bookings-23ee9b4c-0241-40ff-b663-67a309c378f8

            If you’re still not seeing the option please email us at bookingsuv@microsoft.com

            Thank you,
            Microsoft Bookings Team

          • Add a way for people to request appointments (rather than auto-accept)

            Have you guys created or considered creating a "request appointment" feature? It would be nice to have this as a safe guard, so if I miss something in updating the schedule, I can manually approve requests.

            237 votes
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              13 comments  ·  Web App  ·  Flag idea as inappropriate…  ·  Admin →
            • Create recurring bookings and time off blocks

              Create a recurring booking for a customer so that I don't have to make multiple bookings each week/month.

              Create a recurring time off block for one or more staff - like lunch every day 12-1 pm.

              235 votes
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                22 comments  ·  Web App  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow me to specify which fields are required on the booking page

                Some businesses don't require an email address but instead require a phone number. Bookings should let the business choose which fields are required from the customers making a booking online.

                230 votes
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                  35 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →

                  The first iteration of custom questions and required field controls are available now to all Bookings users. You can add custom fields and control which questions are required on the booking form by clicking into Service details from the Services page and then clicking Modify.

                  We are marking this idea as “completed” but we plan to continue to work to provide more custom question types for you to choose from. The following article explains in more detail how to add custom questions to Bookings and how to choose which fields are required for your customers:

                  http://support.office.com/article/fd6b7587-5055-4bcd-83a4-13bd4929bfff

                  Thank you again for your interest in Microsoft Bookings and for your feedback.

                • Allow Group Services Booking

                  Allow multiple customers to select the same appointment for group services like physical training classes and be able to set minimum and maximum customers per group service booking

                  219 votes
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                    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Block out certain days (for e.g. holidays etc) for business

                    Give an ability to easily block out certain days (for e.g. holidays etc) for business

                    205 votes
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                      2 comments  ·  Web App  ·  Flag idea as inappropriate…  ·  Admin →
                    • Location of appointment feature

                      Regarding locations of meetings, oftentimes my meetings with my clients are over the telephone or video chat. I would like to have those options on the location area of the booking.

                      194 votes
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                        11 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
                      • Let customers book multiple services in one appointment

                        Allow customers to aggregate and book multiple services (and "add-on" services) for one appointment - handle timing and charges appropriately.

                        168 votes
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                          14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Text Notification on phone

                          All other booking apps in the market have a text notification services. Microsoft booking only allows email notification about upcoming appointments. For a good customer services it better to have email and text notification as reminder to clients. Also an automatic phone call reminder will be an icing on the cake services. Please make this feature available on the Microsoft bookings

                          161 votes
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                            5 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
                          • 160 votes
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                              3 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
                            • Custom text to the customer on the booking page

                              I would like to be able to add text (e.g. instructions, directions, pre-requisites, to-do list etc.) to the booking page so that my customers can see it before / after making a booking.

                              157 votes
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                                6 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →

                                Thank you for your feedback and interest in this feature. We recently delivered functionality (what we call “custom fields”) to Bookings that will address some of the needs you’ve shared in your comments. Specifically, this new functionality lets you add text boxes to the booking page, and to the booking form, that can include custom labels of up to 256 characters. For some of you, this will suffice for providing a customer with specific instructions associated with a specific service.

                                Here’s a link to a support article that goes it greater detail about this functionality and how to find it and use it:

                                https://support.office.com/article/Add-custom-and-required-questions-to-the-Booking-page-fd6b7587-5055-4bcd-83a4-13bd4929bfff

                                Some of you though are asking for the ability to customize the email sent to your customers once they book with you… if this is what you wanted to see us build, please visit this page and add your vote:

                                https://outlook.uservoice.com/forums/314907-microsoft-bookings/suggestions/17916634-personalize-confirmation

                                We will take your votes…

                              • Allow customers to choose their time zone on the Booking Page

                                In cases where customers are spread across time zones, they should be able to see the times listed on my Booking Page in a time zone that makes sense for them.

                                156 votes
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                                  45 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
                                • Create a multiple day event

                                  Be able to create an event that spans multiple working days such as a 3-day workshop that can be buffered for multiple days.

                                  142 votes
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                                    29 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →

                                    We are happy to let you know that we recently completed work that lets you set up services that either last all day or that span multiple days. This feature was widely requested by Bookings customers and, if it’s not already available for you, it will soon be available for all Bookings customers to try.

                                    To find the controls that let you set up an all-day or multi-day service first, log into Bookings and click into the Service details page. On that page you’ll see a new “Days” picker under the “Default duration” section of the page – next to the “Hours” and “Minutes” pickers. If you do not see this feature, please try back in a few days… it can take a few weeks for new features to get out to everyone. If you do see it, you can use it to set the number of days, hours, or…

                                  • have booking tied to the Tenant Domain name

                                    as will email the branding is of ultimate importance to our customers. this can not be deployed to customers until the URL is something that is branded both in look ( theme ) and in the client URL. I would suggest a sub domain of https://booking.company.com/

                                    I like the concept of the product and will be able to leverage this into new and expanded O365 subscriptions but not in it's current form.

                                    142 votes
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                                      9 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Option: more than one customer can book one timeslot

                                      We would like to use bookings for trainings or small events. So we need an option that more than one customer can book one timeslot.

                                      138 votes
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                                        13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Let me specify "time on" as well as time off

                                        There are cases where I would just like to have a couple of slots availability to be booked but I don't want to change my "business hours" to reflect this. It would be nice to allow me to specify "time on" just like I can block out time using the time off feature.

                                        115 votes
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                                          14 comments  ·  Web App  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Change order of custom fields

                                          I would like to have the ability to change the order of displaying the custom fields.

                                          111 votes
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                                            4 comments  ·  Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
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