OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

Outlook on the web (Office 365)

Monitoring the response time

Dear Microsoft team,

Is there a tool to monitor the response time of the mails?
We wish to monitor the response time for the mails received by the customer care.
Instead of monitoring individual mail for response, could you please facilitate a tool by which we get to know the response time for individual mail.
Example:
My employee receives a mail at 16:58
My employee responds to the mail at 17:58
However I want my employee to respond within 20 minutes of receiving the mail.
presently I have monitor every individual mail manually. Kindly provide some kind of statistical tool to monitor the response time.

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    Dr. Pankaj Karwa shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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