Outlook mobile app iphone problems
Outlook mobile app
I have been having a series of issues on-going for roughly a year and have wasted a lot time with Microsoft support via chat, phone, and outlook email support chat. No one has been able to provide me with a solution and always redirect me to someone who repeats the same thing, or simply ignores me.
The first problem is, I do not receive notifications alert, in a timely and organized manner. For example, if people were to send me emails to my outlook, I would get a notification about roughly 1-2 hours later, or all at once, late; not in an organized and timely manner. My settings are all set to push, persistent, notification grouping off, and outlook is set as default mail in all settings.
The second problem is, when I send an email using my pc, with an attachment (pdf), it shows up as "winmail dat," when I open it in the outlook mobile app, and I cannot download it or view it on my phone. However, I am able to view and download the pdf using the pc. I have tried with different emails with the same attachment and sent to my outlook. There was no problem viewing the attachment. The problem is when I send it using outlook; I cannot view the attachment.
The third problem is, when I send emails via mobile using the outlook app, my name Ace Nguyen is not displayed. The display is firstname.lastname@example.org. In the outlook mobile app settings, the description is correct "Ace Nguyen," however, it still shows as email@example.com to the would be recipient.
Things I have tried:
Restarting my phone.
Resetting all mail settings.
Reinstalling the outlook app.
Resetting the outlook app.
Microsoft customer support phone call (support ticket #1021070187).
Microsoft customer support chat (useless).
Microsoft outlook software help/contact (support ticket 1534455431).
Request for senior tech.
Although, I am a big fan of Microsoft, the program provided, and all the latest technology that is provided, I am disappointed in the customer service, not very impressive. It took me 20 minutes over the phone to explain my problem, then was transferred to someone who could not solve any of my issues.
Can someone please provide me with a solution(s)? If someone can fix at least one of these problems, if not all, I would greatly appreciate it. I also would like to speak to billing about all the trouble this is causing me and hindering the quality of my business. It is detrimental that the problems I am having are either corrected and/or compensated for. I have asked all the prior techs to escalate my problems by submitting some sort of ticket so that I may be contacted by a senior tech, who may have better capabilities and expertise on the matter, than the prior techs. I was denied this request; no one has yet to help me escalate. Where do I even submit a complaint? Can anyone help? I am literally begging. Here's my contact info. firstname.lastname@example.org 713-355-355.