Allow users to disable Text Predictions
Earlier this year, Microsoft added the "Text Predictions" feature to Outlook for iOS. This feature predicts what users are trying to type as they are typing. Although the company allows users to disable this feature on Outlook and Outlook.com, it does not offer that functionality on Outlook for iOS. (Disabling the feature via the main iPhone settings menu only disables it for Apple apps, not for third-party apps like Outlook.) The inability to disable this feature is a troubling invasion of users' privacy: The feature operates by analyzing every word that users are typing in as they are typing. I, and presumably other users of Outlook, do not want this feature enabled, but Microsoft has made it impossible to disable. I will not continue to use Outlook for iOS if this feature remains mandatory for app users.
Outlook user commented
EXTREMELY distracting. Awful implementation, and needs the option of turning it off.
Predictive text has suddenly appeared in Outlook for iOS. It isn’t very good, and it is very annoying. It is solutionism at it utter worst: a solution without a problem. It doesn’t make anything faster, and it distracts me.
I recognize that some people may like it, however. Great! So all I ask is that you ALLOW THE INDIVIDUAL USER TO DISABLE THIS “FEATURE”! Why on EARTH would you force this on us without giving us the ability to toggle it on and off? I mean even from a test-and-learn perspective you would think you would want to see how many people leave it on, and how many disable it so that you can get a sense of how many people like or don’t like it, and then follow up by asking why so that you might iterate and improve! But no... that isn’t the Microsoft way. You admitted years ago that you have no interest in true user-centric innovation when you said you would either buy companies that made cool tech, or copy them if you couldn’t buy them. It’s the same mindset that lead you to release a pretty cool piece of hardware in the Microsoft Surface Hub, that ALSO DOESN’T LET YOU CONTROL NOTIFICATIONS BEYOND JUST TURNING ON ‘DO NOT DISTURB’ - What the ****? You know how fun it is to be working on a hub and get chimes and pop-ups every 30 seconds? About as fun as living through a Global Pandemic.’
Get your **** together and realize that users need the ability to customize their experience to one that best supports their needs.
Looks like you may be able to turn it off for Android not IOS? As I have "do not learn from this app" on already, maybe the new privacy settings will address this as it must learn from the app to be able to predict.
Thank you for posting this. The feature is really annoying, distracting and results in taking more time rather than less to type emails.
on iOS specifically, but presumably also on Android