Turn the passcode feature off on home screen since the outlook app has its own passcode now. No reason to have two different codes.
In my iOS Outlook client, access to the emails is restricted by Face ID. However, Face ID doesn’t work with a face mask, which as you know we are all wearing these days. In all other iOS apps, when Face ID fails, the option to unlock access by passcode entry appears—including when unlocking the phone itself. However, the Outlook client is restricted to only Face ID. During the pandemic, can you incorporate the option to use passcode for access? Thank you for your consideration.
ed follett commented
I can't log in my outlook the Microsoft Authentication App don't work lock out of email
its terrible that your own email app cannot access your own cloud drive (onedrive) that is passcode enabled. your app requires the passcode to be disabled. what you are asking customers to do is remove security on their onedrive... why cant you just allow someone to enter the passcode when attaching a file?
Eduardo Rosario commented
Don’t need to have a passcode on my phone in order to have outlook
Osama Yaqub commented
When FaceID or TouchID fail, outlook asks for the device passcode as opposed to an outlook-specific passcode. This defeats the object of having outlook locked out to those that aren’t authorised for FaceID or TouchID.
This is a request to have an independent, app-specific passcode. This will ensure that a device user that is authorised to use the device but not outlook cannot bypass FaceID or TouchID by inputting the device passcode.