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I have sent numerous messages and sometimes I get a response and other times days go by. Need a control to manage expectations Ie is someone actually reading my query and how long should I wait ? How do I escalate a query if unsatisfactory?

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Barry CEP shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hi there, 

Thank you for using Outlook and letting us know about your current experience. We really appreciate your support.
 
We are so sorry this is happening to you. Please contact us through the Help Section of the app (in the Settings > Help and Feedback > Contact Support) so that we can assist you in the best possible way. 

We look forward to fixing this for you. 
 
All the best
The Outlook Mobile Team

PS: Please use the Help Section of the app for any questions, we are not able to see replies to this address

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  • John Stegeman commented  ·   ·  Flag as inappropriate

    How about answering/helping my connection issues ?
    Talked with someone in support over an hour and a half ago, gave the info he needed but no answer.
    Must be shift change or he just went home. Typical Microsoft

Outlook for iOS

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