Newsletter resizing for iOS devices
There is a problem with how outlook for iOS handles newsletters. Short newsletters appear fine in outlook, however those with a body length longer than the viewable area are cropped and not scrollable. What remains visible is the full header, cropped body, and full footer. This problem is not present in any other mail app I've used.
Thank you for using Outlook and letting us know about your current experience. We really appreciate your support.
We are so sorry this is happening to you. Please contact us through the Help Section of the app (in the Settings > Help and Feedback > Contact Support) so that we can assist you in the best possible way.
We look forward to fixing this for you.
All the best
The Outlook Mobile Team
PS: Please use the Help Section of the app for any questions, we are not able to see replies to this address.
My company uses Microsoft Office for email so we all have the app. We send out externally facing communications through Mailchimp in the form of a newsletter. Your most recent app update made it so the newsletter cannot be viewed fully due to the size. Photos are cut off and it looks extremely unprofessional. After discovering the issue was not on our end, or on that of Mailchimp we looked into app changes and found it was the recent changes made to the app on your end. We’re definitely disappointed being that we’ve always sent the newsletter this way and it no longer looks professionally curated through the app. Hoping to get that changed!
Support was the first place I went. When they could not remedy the issue, I asked if they could pass the known problem along to the proper department to be addressed through an update. I was pointed here instead. -Mark
Support is the first place I went. When the issues want not remedied