horrible customer support. ineffective, condescending, and can't fix its own issues. Like these features: notification soun

Hi there,
Thank you for using Outlook and letting us know about your current experience. We really appreciate your support.
You can switch the notifications on/off by going to the app’s settings and tapping on Notifications.
If you are having problems finding this feature, we’ll be happy to help you through the Help section found within the app’s settings (Settings > Help and Feedback > Contact Support).
Thank you again for your support, we look forward to hearing more of your ideas very soon.
All the best,
The Outlook Mobile Team