Message view don't show image preview of attached images when Content-Type: video/jpeg
Message view don't show image preview of attached images when Content-Type: video/jpeg. I spent days talking to Android Outlook support about this issue and all they continue to ask me was to reset, delete and re-add accout. This is a bug in existing Android only version of Mail client where attachment images with the above mentioned content type is not show as previews and only as attachment clips. This content type works fine on Office Outlook or Windows 10 Mail and Calendar apps. Please note that many monitoring IP cameras send email attachments as the above mentioned Content-Type. Please include this mime in preview to be in sync with Outlook and Mail client on Windows.
Thank you for using Outlook and letting us know about your current experience. We really appreciate your support.
We are so sorry this is happening to you. Our helpful colleagues over the in-app support are more than happy to have this answered. Please contact us through the Help Section of the app (in the Settings) so that we can assist you in the best possible way.
We look forward to fixing this for you.
All the best
The Outlook Mobile Team
PS: Please use the Help Section of the app for any questions, we are not able to see replies to this address.
Nad A commented
Hello ADMIN mgqyee
Did you actually read through my original post, it clearly stated that...
"I spent days talking to Android Outlook support about this issue and all they continue to ask me was to reset, delete and re-add account."
I have already worked with support team twice on this. This is a limitation/bug on Android Outlook. you need to pass the technical information I posted about Content-Type: video/jpeg to your development team!
If you are not able to help, please provide escalation path?