When drafting an email, the cursor should default to the "to" line, not the body text section.
Thank you for using Outlook and letting us know about your current experience.
We are sorry this is happening to you. Please contact us through the Help Section of the app by going to Settings > Help and Feedback > Contact Support so that we can assist you in the best possible way.
We look forward to fixing this for you.
All the best,
The Outlook Mobile Team
PS: Please use the Help Section of the app for any questions, we are not able to see replies to this address.
Koray Senneyli commented
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DeZutter, Stacy commented
This (the cursor jumping to the message body and not letting me address the email first) is a major annoyance. Please fix this.
Ron Cartmale commented
I have looked for the service detail described there is no such facility on Android
thanks, i just sent an email to support
Kruaprasert, Oliver @ Seattle commented
when composing new emails from my phone, it would be nice if the starting point is the email address section, and not the body.
Holger Heinrichs commented
activate the address line and not the text line, when Use outlook by sharing web side from the any browser, for example
Yosarin Z commented
Why is this marked as "Completed"? What does that mean?
Yosarin Z commented
When composing a new email the cursor jumps to the body of the email rather than starting in the To or even Subject fields.
Jason Smith commented
Preveen Ramcharan commented
Don't jump to the body of the email when composing a new email. Make it an option for the user. When I write an email I, type the address(es) first and then write the body of the email. Some people might prefer it the other way so make it an option.
Outlook, is there a fix or not? If there is a fix then post it, not sure why you are suggesting we need to go via Settings > Help and Feedback > Contact Support
At some stage the New Mail button changed from starting with the cursor in the To block and instead putting the cursor in the body. What makes it worse is that it starts in To then jumps to body so as I start typing the recipient, it fills it in the body
Daniel Furth commented
The cursor now lands in the body of the email. The first thing I want to do is address the email. Land the cursor in the "To" field
Susan Yamani commented
frans v commented
is this behaviour changed by an update?
Jennifer Jaundoo Wolfenden commented
When u start a new email it should take u to the TO line so u can begin putting in the email address of who its going to
Denis B.K. Atam commented
each time i start a new email the focus cursor is already in the message body. this is inconsistent with the desktop experience. i think it would be better if the focus would be in the To-line because I want to write the receiver name first before writing the message.
Björn Martin commented
when composing a mail, the focus is on the email body, allowing me to start writing the message itself. that, however, often causes the app to scroll the "to" field out of the visible area to increase the "screen real estate" for the message body. when i want to enter the recipients i then have to scroll up again before tapping into the "to" field to select them. i prefer to enter the recipients first and then select the email body, that's slightly quicker. it is also the default of the Gmail app, so quite a few users might benefit from this option.