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When drafting an email, the cursor should default to the "to" line, not the body text section.

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Joe Miller shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Completed  ·  AdminDemet Kiziltan (Customer Support Agent, Outlook.com) responded  · 

Hi there, 

Thank you for using Outlook and letting us know about your current experience.

 

We are sorry this is happening to you. Please contact us through the Help Section of the app by going to Settings > Help and Feedback > Contact Support so that we can assist you in the best possible way. 

 

We look forward to fixing this for you. 

All the best,

The Outlook Mobile Team

PS: Please use the Help Section of the app for any questions, we are not able to see replies to this address.

44 comments

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  • Ken Barnett commented  ·   ·  Flag as inappropriate

    When I create a new email I almost always want to enter the addressee but the app defaults to the body of the text. Is there a specific reason why it doesn't default to the address field as that seems more sensible to me?

  • Diana commented  ·   ·  Flag as inappropriate

    In Oct of 2019 this idea was posted and then marked complete, but since then, multiple people have responded saying they are having the same problem...all within the past month or so. Please look in to this.

  • Diana commented  ·   ·  Flag as inappropriate

    Please solve this problem! Driving me crazy.

  • brenda commented  ·   ·  Flag as inappropriate

    Started happening to me but doesn't land anywhere with my desktop. I have to adjust with the mouse. what's with this?? Always used to go to the To line.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same problem and it's really interfering with productivity. Please help!

  • Michael Weingarden commented  ·   ·  Flag as inappropriate

    This is not COMPLETED. Could somebody please listen to us and fix this problem. New message should place cursor in To field, NOT the body of the message. This is so frustrating.

  • Jason O'Byrne commented  ·   ·  Flag as inappropriate

    Me too. Just started this past week. Cursor no longer defaults to the "To" address line. Frustrating, especially compared to gmail.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same issue it started today after I rebooted my machine. Very annoying.

  • Dustyns commented  ·   ·  Flag as inappropriate

    same issue here. just started this week. super annoying. hopefully a fix is made soon!

  • Ricky commented  ·   ·  Flag as inappropriate

    This is not complete. I have the same issue. No fix yet?

  • tdub2013@hotmail.com commented  ·   ·  Flag as inappropriate

    Agreed, this just started happening to me this past week. Absolutely frustrating. Needs to be fixed asap. Would be nice to see some sort of acknowledgement from MS on this issue to know if they are working on it and an eta.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This just started happening to me yesterday. Please fix this!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Just started happening to me too, using Outlook 365 web app in Chrome on PC. SUPER ANNOYING!

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