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Outlook for Android

leave emails as indivdual responses. really dislike the merged emails. so hard to know if people have replied.

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Jon Goodwin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Completed  ·  Adminmgqyee (Customer Support Agent, Outlook.com) responded  · 

Hi there,

Thank you for using Outlook Mobile and sharing your ideas with us. We really appreciate your support.

Conversation or Thread view can be disabled in our app. To do so, please go to your App Settings page, scroll down to Organize Mail by Thread then toggle it OFF.

Should you need further assistance with this feature, please contact us through the Help Section of your app which you can find in the in the Settings > Help and Feedback > Contact Support and we’ll be happy to assist you from there.

Thank you again for your support, we look forward to hearing more of your ideas very soon.

All the best

The Outlook Mobile Team

PS: Please use the Help Section of the app for any questions, we are not able to see replies to this address.


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  • Morag Pacione commented  ·   ·  Flag as inappropriate

    I'd like to echo what Tiffany said: lots of times I've read a response, hit reply then emailed myself!! Not helpful.

  • Tiffany Carrilho commented  ·   ·  Flag as inappropriate

    Because you merge my emails I have to use a separate app for emails. It's confusing I also keep accidentally emailing myself with this app. Its useless to merge emails

  • Ferenc GALCSIK commented  ·   ·  Flag as inappropriate

    The merge option is not a problem. The problem is that the individual e-mails are not visible properly. Moreover I cannot make only one unread, or flag only one, which I hate the most. Can you solve this?

  • neil aldus commented  ·   ·  Flag as inappropriate

    pick a contact from a list and see every email separately in date order so that replies can be stored separately in date the contact's folder. Its more logical than the current method. In my laptop version I have a separate folder for each contact. then i can store ALL received and sent/replied emails in date order in that contacts folder

  • Sambit Khuntia commented  ·   ·  Flag as inappropriate

    Merging all emails is really confusing to recognise the threaded messages from any particular person..

  • Yisrael Kuchar commented  ·   ·  Flag as inappropriate

    I love that emails within the same thread are grouped. But on mobile version it is impossible to understand the order, to distinguish and view an independent email or answer a specific email.

  • Charlotte Hearn commented  ·   ·  Flag as inappropriate

    i hate have them merged !! i cant find half the emails i need and when this is order confirmations for work its very dangerous. hate it

  • Tina Jensen commented  ·   ·  Flag as inappropriate

    do not merge email from different senders and always have the latest mail on to of the email trail

  • Athea Novello commented  ·   ·  Flag as inappropriate

    really frustrating trying to find individual responses quickly when expecting a group to reply all to one email. I swear there are times I have to log onto a PC just to get squared away :(

  • Markian Kaczaj commented  ·   ·  Flag as inappropriate

    I absolutely agree with you the classic way was much better I miss all my emails I can't find them if I replied it's completely worthless in the dumb feature

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