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Outlook for Android

leave emails as indivdual responses. really dislike the merged emails. so hard to know if people have replied.

14,619 votes
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Jon Goodwin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Completed  ·  Adminmgqyee (Customer Support Agent, Outlook.com) responded  · 

Hi there,

Thank you for using Outlook Mobile and sharing your ideas with us. We really appreciate your support.

Conversation or Thread view can be disabled in our app. To do so, please go to your App Settings page, scroll down to Organize Mail by Thread then toggle it OFF.

Should you need further assistance with this feature, please contact us through the Help Section of your app which you can find in the in the Settings > Help and Feedback > Contact Support and we’ll be happy to assist you from there.

Thank you again for your support, we look forward to hearing more of your ideas very soon.

All the best

The Outlook Mobile Team

PS: Please use the Help Section of the app for any questions, we are not able to see replies to this address.


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  • Nathan commented  ·   ·  Flag as inappropriate

    I really have quit using Outlook. I only use it when I have to because it is an awful product. I use all my other e-mail programs, and if it wasn't part of Office 365 I would have deleted it. My other e-mail programs have formatting options and play better with other products than Outlook. I cannot fathom why Microsoft so neutered Outlook. At least the problem of e-mails not being sent and requiring me to reenter passwords before NOT sending e-mails may have resolved, and I may try it again one day. Right now my basic e-mail programs are more feature rich and never give me any problems like MS does.

  • Anonymous commented  ·   ·  Flag as inappropriate

    That's apparently not true in the Outlook Web Client.

    The instructions say the below, but "Off" is not an option for me. Only the other two options exist.

    To view messages individually:

    Select Settings Settings .

    Under Conversation view, select Off.

    Conversation view toggles in Outlook on the web


  • Dave Brown commented  ·   ·  Flag as inappropriate

    There is no such way to do this on my android phone. Your e-mail is basically useless in the format you currently employ. Stop running e-mails together.

  • Johannes Steinbeißer commented  ·   ·  Flag as inappropriate

    Thanks for the answer, but it does not solve the request.
    I for example like to have emails grouped as a thread to be able to refer to the mails history.
    BUT i still want to be able to operate on single mails (read/unread, flag or even just select). this is hard to do on the app. Windows Mail or Outlook.com do it much more efficient. Please integrate that in Outlook Mobile!

  • matteo commented  ·   ·  Flag as inappropriate

    Unfortunately there is not such an option. The Organize Mail option mentioned is not out there. Outlook as it comes is simply a mess: why do you bother us with such computer programs? Do not call them Apps, it is not awesome or helpful, just make them simple and working properly...

  • Barry Girling commented  ·   ·  Flag as inappropriate

    “Closed” ? “Completed” ? Means what?

    Outlook has made a decision to do nothing?
    Outlook will not be able to listen to any more complaints about merged mail?
    Outlook doesn’t really care what more than 1,000 users said.

  • Matthew Rowan commented  ·   ·  Flag as inappropriate

    14K votes and you are saying it is complete? I understand it as threaded with individual emails, like Outlook on the Desktop or Windows 10 Mail. Rather than the mess it is.

  • radwan commented  ·   ·  Flag as inappropriate

    it is very confusing, can't tell if these emails related to same subject, or just load all emails from same sender

  • Scheiby, David commented  ·   ·  Flag as inappropriate

    I nearly suffered a heart attack, quite literally, seeing a merged thread email and believing that an internal memo had been seen by a client.

  • Felix Bopp commented  ·   ·  Flag as inappropriate

    i Luke to see Emails in Conversations, but the view in outlook for android is a mess. sometimes I search for a single email and I never find it back.

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