I suggest that you should bring back the two UP and DOWN arrows on microsoft outlook because that greatly increases the experience of using the microsoft outlook as it helps to scroll up and down the emails. Since you removed the up and down arrows now I have to close the email I read and select the next one from the list/panel of emails. Previously I just scrolled up and down to go into my desired emails. It will be highly appreciated if you can bring back the two UP and DOWN arrows in your current version of microsoft outlook on the top right hand corner of the screen.

I had Outlook 25 years ago, it was professional. I changed to Mac and have been getting by with their software for over 15 years. I just tried Outlook again and found it to be simplistic and very restrictive. It seems to be designed by children. I have 4000+ contacts and can't import them to Outlook because of its serious limitations. With Outlook, I can't include a business's website in the Address Book (“People”). I can't even make a contact for a business name like Microsoft. This is shocking. I also don't like my Calendar separated by my email addresses as Outlook does. I am one person with one schedule and don't split up my body and its meetings according to my email addresses. And, when creating an appointment in Calendar, I cannot make more than one reminder and am restricted to Calendar’s predetermined times. I live by my repeated custom appointment reminders. I am returning Outlook and hope one day it will improve.

The article at https://support.office.com/en-us/article/advanced-exchange-account-settings-for-outlook-for-mac-22af6b87-a090-4476-8e34-6e3c5fd619ad?ui=en-US&rs=en-US&ad=US describes fields available to configure the account, but there are no examples of the field entries that could serve to make this easier to determine.

For instance, for a Mac working inside a Windows AD domain, how would the entry for "Directory Service Server" (Also known as an LDAP server. Enter the name of the server that is provided by your system administrator. This server address is commonly the same address as your Microsoft Exchange Server address, but this is not always true.)... How would this be formatted in the field? IP address, \\servername, server.domain.local, etc.?

The same for the other fields, and also an explanation of why we might want to add an entry (or not) would be helpful. For instance, why would someone want to override the default port?

I realize these are "advanced" settings, but unless there is a way to reduce the connection delay without using them, I think they need a simple explanation.

Thank you.

Sort the size of the "Message Sources" cache.

Mine is 18GB, while the "messages" folder is less than 1GB and "Message Attachments" is less than 5GB. Why is "Message Sources" so big?

I only discovered this because Outlook had made several backups and filled my Hard Drive. I had to do some detective work to find where all this data was that was filling up my HDD and I eventually discovered the Outlook folder stored in the hidden ‘Library’ on my MacBook had around 90GB of files. This included the ‘Main Profile’ which held around 25GB and several backups of this which contain between 5GB and 25GB each.

Tech support didn't even know what this was or how it was created and I got some very vague answers as to how to deal with it, including some 'solutions' that did nothing to alter the size of the "message sources" folder.

For Outlook to be taking up 25GB of HD space when my actual messages and attachments take up less than 6GB is a little ridiculous, no?

Not everyone uses or wants to use OneNote or Customer Manager, and if you’re not using these applications, these buttons take up valuable space in the ribbon, hiding other more useful buttons - e.g. Read/Unread. I appreciate this issue is linked to screen size, and is therefore probably not an option on larger laptops or desktops screens, but it is a significant issue on smaller laptop screens.

When I raised this with MS Support, I got the following response: "we are able to reproduce it on our end and we have a confirmation that this is expected behaviour for OneNote integration. This was known to us recently. Since it's add-in based now, there is no option to enable or disable it manually and it would auto-deploy even if the add-in is deleted. The add - in is auto - deployed and Outlook for Mac contacts the server to get the available add - in for the mailbox"