How to change to 2 step verification from a different country? if you already set up the phone call and the SMS in your home country
A couple of weeks ago I was in Venezuela and the mail platform forced me to switch to Microsoft office 365, then this new one asked me for an additional check (besides the VIP access) I was given 3 options: an additional code via sms, by phone call or downloading an application that generates a code ( 2-step verification). I choose two methods: via text message and the phone call.
And indeed, every time I opened my email on my personal laptop I got a call and I had to press the numeral key to verify the account.
Now I’m in a remote location in northern Qatar, and obviously when they call me or send the text message I don't get them, I've had a lot of trouble getting into my mail. So I'd like to change my verification method to the app that generates a code.
I have tried by my own means to change the verification method, however the option is blocked.
Is there any way that you can enable this option for me to change the verification method?
Can you reset my account or the options to verify my account to do it again and choose the app?
Thanks in advance
Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.
We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US
Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise.
If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.
All the best,
The Outlook Team
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