My account recovery
Yes I’m trying to recover my account which is almost 6 years old and I don’t remember the email adresses or subjects of emails and I’m trying to give the basic details so what should I do now?
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Arnaud Boulay commented
Dear Microsoft team,
I am sorry to tell you that your recovery system is very bad user experience.
I have made so many attempts to recover my Outlook email account for the past 3 years that I have been forced to migrate to Gmail! No choice.
I am totally stuck. I have been trying to convince a robot that I am the legitimate owner of this email account simply because my phone number has changed 4 years ago. Microsoft has reinforced its security system in the meantime but did not anticipate all the potential loopholes.
The only option left to me is nothing other than a guess work. Microsoft recovery system requires people to guess who sent them an email and you need to know accurately what was the subject of this email! Sorry but I am afraid it is not a good idea.
I have to reinstall Microsoft Office and don't know how to manage it as I am unable to connect to any Microsoft service!
You will agree that nobody has managed to connect to my account for more than 3 years so it might be due to the fact that I am unable to make it!
Can I talk to a human or can you please help solve this problem? Get help from Outlook does not solve anything! It would be highly appreciated. Thanks.