OutlookUservoice_icon_outlook Outlook Feedback by UserVoice


Make recovering accounts easier when locked out.

Make recovering your account easier when locked out. I was recently locked out of my account after I tried to log in overseas. I was trying to chase up my sons lost luggage was unable to recover my account no matter how much information I provided. I have now had to set up a new account and change my details for literally everything in my life as it is all linked to my email account. It has been time consuming and stressful. I also now have emails with photos etc... that I’ll never be able to recover. So thanks very much for that. Disgusted by your processes.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Completed  ·  AdminMicrosoft Outlook (Feedback Manager, Outlook.com) responded  · 

Hey There!

Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ?

If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

All the best,
The Outlook Team

PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.


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