Was blocked access to my hotmail because visiting another country and couldn't send myself the text to unlock it so went through a large questionnaire process to get into my emails only to be told to change my password and when I went to add the security option of sending an email to another address (my husbands Gmail works fine) only to be told once again to send a text to my phone anyway! Why did I go through this process for nothing?! Pathetic
Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.
We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US
Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ?
If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.
All the best,
The Outlook Team
PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.
I can't get into my account so I need your help
ahmed abdulqadir commented
I have the same problem, I need to get some really important emails. But I can’t log into my hotmail... I did the thing with the verification, both phone number and email. I still can’t log in
I always have this problem, how do we/ can we change setting with out going through this problem of changing password?