My uncle is an older man and forgot his password. Normally he gets a call to reset but recently he changed his phone number so now he can’t receive a call. We tried having a code sent to another email but he couldn’t remember enough info to get by the security questions like what was the last email you sent. All his email addresses are in his account. Is there any other way for him to get back in his account. He’s very upset he’s lost all his emails.
Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.
We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US
Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺
If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.
All the best,
The Outlook Team
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