Bug - Outlook People Contacts - email addresses being duplicated within the contact as 'personal' and non-editable
I only use outlook.com on the web, I never use a mail client, I do not and have never used any form of social media, I have never linked my outlook.com email to another email address, nor imported my contacts. None of my contacts have been automatically linked to social media accounts by Microsoft.
My contacts were all fine until quite recently, but now I find that some contacts have had an email address duplicated within the contact, and this duplicated contact is greyed out, so cannot be edited or deleted. In the majority of cases, the email that is duplicated is actually a work email, and it is now incorrectly labelled as 'personal' with and additional descriptor 'recently emailed'.
For example, in the contact for my husband, I have his work email in the work email field, his date of birth, and nothing else. I now also have his work email copied to 'personal' which is greyed out and says 'recently emailed'. My husband's work email is not used for any social media, nor does his employer use Office 365.
Having trawled this forum, it appears this issue first started appearing during mid-2016 when contacts started to be migrated from People.com to Outlook.com.
I posted this in the Community https://answers.microsoft.com/en-us/outlook_com/forum/opeople-ocontacts/outlook-people-contacts-email-addresses-being/eccfc972-46a8-47f2-bfc9-42d7c1457495 and was advised by Engelsen Fad https://answers.microsoft.com/en-us/profile/869a5101-05c1-4293-a693-2ed5cc987a93 to post it here.
Mark Best commented
This is a huge problem for me as my wife recently changed her work email address and I cannot get rid of the old address. I have to manually type out the new address as the old one still populates in the address bar when I type her name.
I appears they are not fixing this problem -- Makes me mad!
S R commented
I have also reported this and found how to reproduce the error https://answers.microsoft.com/en-us/outlook_com/forum/opeople-ocontacts/cannot-delete-personal-email-address-in-outlookcom/d4b7394f-abb6-46d2-a68c-d267fe9d243d?page=1#AllReplies - note even you beta does not fix this.