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  1. Get rid of "Focused"

    Focused inbox is not useful. Focused inbox has been putting too many items into the Other. Get rid of it!

    2,528 votes
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      16312 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for reaching out to let us know about your recent experience while using outlook.com.

      We have some good news! You can actually turn the Focused inbox feature off and on as you wish. To do so:
      1. Go to settings in the top right corner of your screen. On the next screen,look in the left panel.
      2.Scroll down until you see a heading titled Layout.
      3.Listed under layout you should see an option for Focused Inbox.
      After you’ve clicked on Focused Inbox you will be given the option to “sort messages into Focused and Other” or “Don’t sort messages”.
      4.After selecting one of these options make sure to click the save button at the top of your screen then click options on the top left to return to your updated inbox.

      If you are interested in learning more about our Focused inbox feature and how it works please…

    • I don't know what's going on my emails are not delivering instead it appears at daft

      My emails are not delivering instead it's goes to the draft folder

      115 votes
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        429 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hey, everyone!

        Thank you all for your patience today, we have issued a fix the for this issue and your email accounts should be functioning as normal.

        If you continue to experience sending / receiving issues please Let us know here.

        All the best,
        Outlook mobile team

      • Get Rid Of Focused Inbox

        PLEASE ! PLEASE! GET RID OF "FOCUSED" BOX

        1 vote
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          505 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you for reaching out to let us know about your recent experience while using outlook.com.

          We have some good news! You can actually turn the Focused inbox feature off and on as you wish. To do so:

          1. Go to settings in the top right corner of your screen. On the next screen, look in the left panel.
          2.Scroll down until you see a heading titled Layout.
          3.Listed under layout you should see an option for Focused Inbox.
          After you’ve clicked on Focused Inbox you will be given the option to “sort messages into Focused and Other” or “Don’t sort messages”.
          4.After selecting one of these options make sure to click the save button at the top of your screen then click options on the top left to return to your updated inbox.

          If you are interested in learning more about our Focused inbox feature and how it works…

        • Remove Focused Inbox

          Please remove (or make optional) the Focused feature... I am missing important emails because of it. I don't even understand what the idea behind is.

          1 vote
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            188 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Thank you for reaching out to let us know about your recent experience while using outlook.com.

            We have some good news! You can actually turn the Focused inbox feature off and on as you wish. To do so:

            1. Go to settings in the top right corner of your screen. On the next screen, look in the left panel.
            2.Scroll down until you see a heading titled Layout.
            3.Listed under layout you should see an option for Focused Inbox.
            After you’ve clicked on Focused Inbox you will be given the option to “sort messages into Focused and Other” or “Don’t sort messages”.
            4.After selecting one of these options make sure to click the save button at the top of your screen then click options on the top left to return to your updated inbox.

            If you are interested in learning more about our Focused inbox feature and how it works…

          • Getting more spam than normal lately

            I am getting way to much SPAM

            669 votes
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              1098 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you all for bringing this to our attention. We have been coordinating with the Anti-Spam team and they were able to fix a recent issue with the spam filter

              If you continue receiving extensive amounts of spam on a daily basis please contact one of our support teams. We’re here to help, but your support requests will be answered more quickly at the following links: https://support.office.com/article/8c95d913-d96b-4065-9171-e1fa44b03ff5 .
              The Outlook Mobile Team
              PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

            • Can't scroll within email messages

              I'm using a Mac laptop with OS 10.12.6 and Safari 10.1.2, (the latest versions) I've already cleared the cache etc. I was told by the "community support" area to post here. If anyone from Microsoft actually reads this, the problem is that I cannot read email messages because I cannot scroll down within the messages (in the inbox or elsewhere) - so, you can only see the top of the message and not the rest of it. Doesn't work in any way, so can't use a mouse with the scrollbar, arrow keys or page up/page down keys. This is extremely…

              1 vote
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                13 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hey There!

                Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                All the best,
                The Outlook Mobile Team

                PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

              • IpmSubtree

                When is this Ipmsubtree problem going to be sorted over 3 weeks and STILL NO EMAIL

                1 vote
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                  Hey There!

                  Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                  We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                  Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                  If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                  All the best,
                  The Outlook Team

                  PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                • 1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hey There!

                    Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                    We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                    Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                    If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                    All the best,
                    The Outlook Team

                    PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                  • Having problems with logginn abroad whit e-mail app

                    I can't log in to my email account when I'm uotside my home country when I use the email app already installed on my phone

                    1 vote
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                      0 comments  ·  Report an Issue  ·  Flag idea as inappropriate…  ·  Admin →

                      Hey There!

                      Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                      We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                      Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                      If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                      All the best,
                      The Outlook Team

                      PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                    • I am waiting for a reset password for my psn but no email are added i have been waiting along time

                      I am really waiting along time for a reset password email for my playstaion account i need help ..!

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hey There!

                        Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                        We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                        Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                        If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                        All the best,
                        The Outlook Team

                        PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                      • facebook

                        Facebook has sent a message to confirm my account but, i've not received any messages in spite of trying for many times

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                          0 comments  ·  Account Safety  ·  Flag idea as inappropriate…  ·  Admin →

                          Hey There!

                          Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                          We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                          Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                          If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                          All the best,
                          The Outlook Team

                          PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                        • I cant get my account back !!!!

                          I cant get my account back !!!! The form is bulshit !!! No one never answer me ? Hop to contact some help ???

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hey There!

                            Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                            We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                            Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                            If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                            All the best,
                            The Outlook Team

                            PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hey There!

                              Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                              We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                              Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                              If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                              All the best,
                              The Outlook Team

                              PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hey There!

                                Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                                We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                                Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                                If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                                All the best,
                                The Outlook Team

                                PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                              • hi

                                My contacts people at my outlook but can't restore to my windows phone
                                How to do however I reseted my phone more than 5 times

                                1 vote
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                                  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hey There!

                                  Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                                  We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                                  Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                                  If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                                  All the best,
                                  The Outlook Team

                                  PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                                • I can't read Chinese

                                  Why is my email account pop up in words in Chinese. I can't even read Chinese. English Please! I can't believe I been spending an hour trying fix this issue!

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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hey There!

                                    Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                                    We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                                    Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                                    If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                                    All the best,
                                    The Outlook Team

                                    PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hey There!

                                      Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                                      We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                                      Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                                      If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                                      All the best,
                                      The Outlook Team

                                      PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                                    • 1 vote
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                                        0 comments  ·  Account Safety  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hey There!

                                        Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                                        We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                                        Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                                        If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                                        All the best,
                                        The Outlook Team

                                        PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                                      • No way to compose an email on mobile Outlook. It seems really worthless, I'm sorry to say.

                                        No way to compose new email message on mobile Outlook. Seems rather worthless, I'm sorry to say.

                                        1 vote
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                                          0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hey There!

                                          Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                                          We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                                          Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                                          If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                                          All the best,
                                          The Outlook Team

                                          PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

                                        • 1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hey There!

                                            Thank you for reaching out to let us know about your recent experience while using the Oultook.com app.

                                            We apologize for the inconvenience and believe all your questions can be answered by going to the following link: https://support.office.com/en-us/article/Get-help-with-Outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US

                                            Here you will find assistance for everything from getting started using your account to troubleshooting any issues that may arise. ☺

                                            If you have a feature you would like to see added to the app in the future please let us know here in the UserVoice forum.

                                            All the best,
                                            The Outlook Team

                                            PS: We are not able to see replies to this address. Please refer any additional questions you may have to in-app support or the online answer forums.

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